02-14-2010
06:32 PM
2 Loves
I'm disappointed in SouthWest over this. This is the most defensive "apology" I've seen in a while.
Revealing on this blog that Kevin normally buys two tickets seems like a release of private customer information. As at least one other commenter has pointed out, if he had originally bought two seats then why would you let him on a standby flight with only one seat? Kevin isn't a petite individual, but if he can sit in the seat with the armrests down and without a seatbelt extender, there shouldn't be an issue. I've been a loyal Southwest customer for years, but this, combined with SWA getting rid of the direct flights I use the most, will have me thinking twice when it comes time to make my next flight reservations.
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