For those of us who work in the IT environment, this is a systemic issue related to companies that decide cost outweigh customer service. According to ISO standards these systems should be tested on a regular basis, which obviously SWA has neglected to perform. Shame on you SWA, shame on your executive team for signing off this short cut to add to your big profits at the cost of customer service. We've seen this coming for years as the airline industry continues to spit in the face of their customers.
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