This has been a dreadful experience...I've spent the last two days taking time off from work to drive my daughter an hour to the airport just to find out she couldn't fly out on 7/20 then on 7/21 the flight was delayed so late I could not send her. So we thought third time would be a charm...her flight was rescheduled again to 7:05 am this morning but was cancelled at 4:30 am. I sat on the phone for an hour trying to reschedule. The agent was nice but didn't have any solutions to offer. I changed her flight again to leave Austin the same day I leave on the 27th and the agent could not reimburse me the UM fee that I was charged for the original flight. Since I my daughter couldn't leave on 7/20 (like we planned) I had to change her return date to a later date in August, which is an inconvenience but I'm trying to be flexible and make this work. And get this, Southwest charges me the difference and another UM fee for her return flight...this is mind blowing! So they can't figure out a way to give me my money back but they can surely charge me additional fees, no problem...The sadest part for my family is my daughter was on her way to California to spend time with her great grandfather who was admitted into the hospital last week for another stroke...my family has been rearranging their schedule to care for him and deal with this crazy airline situation...shame on you Southwest!
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