Another that was the Portland to Phoenix and got canceled. We were trying to go on to LIT which is home for us. It was going to be Saturday late before we could be booked again. Which meant either sleeping at the airport for 2 days or find an extremely overpriced hotel, which is what we had to do. We did take the earlier flight to Dallas and we are renting a car to drive home from there since another 24 hours and another $256 for a hotel is too much. Other than book us to Dallas, no one has offered any form of customer service to find us a cheaper hotel, transport, anything. I was handed a card to talk to customer service about compensation of any form. There was not a phone number on the card anywhere. Only after I had been on hold for 30 minutes for the wrong number did I get a correct one. Another hour on hold just to be told that since they checked us in at the gate for in the morning, we were already considered "in progress" and the system would not allow them to compensate us anything. This is not how I expected to be treated by this company that I had been using for the last few years and I am beyond disappointed.
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