Why won't SW tell you what they are doing for all the people they have stranded far from their destinations without their luggage? Because it's embarrassing and they should be ashamed. I have never seen such a lack of customer service and a lack of caring for people. I have burned my rapid rewards card and will never fly SW again. Also, we all need to tell everyone how SW is treating their customers not just here, everywhere you can blog so other unsuspecting people can make an informed choice, a choice that will not be SW. BTW, do you know this happened just 6 months ago? SW's abandoning of their paying customers for what is clearly their fault and that instead of fixing a known issue, continues to harm people in the name of their own profits. Tell everyone - Don't fly Southwest Airlines.
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