Southwest Airlines Community

@patgies,   We have several questions that Representatives must ask to positively ID a Rapid Rewards Member before any adjustments can be made to an account. We take the Safety of our Customers very seriously, and the same goes for their privacy.    If there's a Customer Service issue that we can assist you with, please reach out to us via one of the channels listed here.    ... View more

@DancingDavidE,   Admittedly, my curiosity was piqued as well.   @pjrecord, you've already received great advice, but yes, you'll have to check your cooler at the ticket counter. Enjoy your travels + day trips!    ... View more

Hi @alisa530,   I'm truly sorry to hear that your family didn't have a good experience when traveling with us recently. Our goal is always for our Customers to enjoy the time they spend with us, and typically we're known for our warm, friendly approach to Customer Service. It's disheartening to hear that we felt short with you.    The Southwest Community is a question and answer forum where Customers can interact with each other. It is not one of our Customer Service platforms. While we would love to discuss this issue with you and take a closer look at the overall situation, we can do that best through one of the channels listed here. Please reach out to us on any of them so we can assist you.    ... View more

Hi @michjas4,   The Southwest Community is a question and answer forum where Customers can help each other out with common travel-related inquiries. It is not one of our Customer Service platforms. Please reach out to us via any of the channels listed here, and we'll be glad to take a closer look at your situation.    ... View more

Hi @tgichikawa,   You can fix this pretty easily. You just need to make sure that your KTN is entered, and then re-check in.    Step 1) Visit southwest.com > Click "Flight" in the upper right corner > Manage Reservation > Add Secure Traveler Information   Step 2) Check in for your flight on Southwest.com   This should remedy the issue!    ... View more

Hi @Eyezon,   For assistance with your Chase Visa Card, you'll have to contact Chase Cardmember services at 1-800-792-0001. We're able to help here with anything flight or Rapid Rewards related, but we don't have access to credit card information. Hope this is helpful!   ... View more

@franktravel is pretty well traveled and may be able to offer some suggestions. I love the commitment to using Southwest for your Bahamas trip, @Carrieh0920!  ... View more

Hi @lcheet,   You'll need to reach out to our Customer Relations Department for assistance with changing the name on a ticket. Depending on the circumstances, they are usually able to help. The best way to reach them is on Twitter (@SouthwestAir) or by calling 1-855-234-4654.   ... View more

Wonderful news @Carolejr!    ... View more

Hi @GRRGirl,   Thanks for posting in the Community! Our schedule does change from time-to-time, and unfortunately it's nearly impossible to please everybody when it happens. We have a dedicated Team of professionals in our Network Planning Department who carefully study supply and demand, and always focus on serving the greatest number of Customers with a limited number of aircraft. Hopefully, your favorite route isn't gone forever, and we definitely take the feedback from this forum into consideration when we're looking forward to future service.    ... View more

Hi @ Bagarcia,   This topic has already been pretty thoroughly covered here. Check it out for some good information on how preboarding works and why some people's reasons for using it may not always be obvious.      ... View more

Hi @Soonerz,   If you booked the tickets before you had A-List status, you won't receive A-List boarding passes. BUT, this is a very easy fix. You just need to contact us at 1-800-I-FLY-SWA or on Twitter (@SouthwestAir), and we can very quickly update your ticket to reflect the A-List status. Please reach out so we can help you enjoy the perks you earned!     ... View more

Khayden0418,   Since drones are not banned by TSA, they are acceptable for travel as long as they meet Southwest Airlines carryon sizing requirements (find out more about those here). Also, it would be considered an electronic device and allowed. From a battery standpoint, if batteries are lithium-ion, they must be 100 watt-hours or less. Spare batteries must be transported in carry-on baggage and protected from short circuit.    ... View more

Thanks for the clarification, @Brifttanyj. If you upgrade to a Business Select ticket from the Wanna Get Away fare that you currently have, the original Wanna Get Away portion of the ticket will remain nonrefundable. Any new funds that you apply to make up the difference will be refundable.    ... View more

Hi @Carolejr,   I'm sorry to hear about the frustrating situation you're in. You've done the right thing by reaching out to our Customer Relations Department. The Representative you spoke with will do some research and follow up with you. I know that 10-12 days seems like a long time, but we want to be thorough and will work as quickly as possible to get you an answer.   ... View more

Hi @Coloradoz,   It may be that you signed up for the Chase offer of 10,000 bonus points and a $200 credit card statement credit. That offer is available only through the booking path at Southwest.com. You should reach out to Chase Visa as soon as possible to identify your enrollment offer and inquire if Chase will honor the other offer of 40,000 points.    ... View more

Hi @smalistprefer,   Thank you for bringing this to our attention. Our Cabin Experience Service Procedures mandate that Flight Attendants refrain from touching the rim of the cups during service. Internally, we'll take action to remind Flight Attendants of these procedures. As always, your Safety is our top priority, and we take that responsibility seriously.     ... View more

Hi @maura66,   I'm sorry to hear that you didn't enjoy our latest commercial. We always aim to be FUN (and funny), but it sounds like we struck out on this one. Thanks for letting us continue to serve you anyway! 😉   ... View more

Hi @dan4jc,   You only need to check one time per flight (not per segment). So, when you check in, you'll be issued all the boarding passes you need for your flight.      ... View more

Hi @bethany8259,   Check out the answers on this thread, where someone else posted the same question!   ... View more

Hi @cew478,   If everyone is on the same confirmation number, you'll only need to check in one time. When you check in on Southwest.com, it will bring up everyone on the reservation. You can go ahead and check in your whole group at that time.    ... View more

I know the perfect person... @franktravel. I believe this one is right up your alley.    ... View more

@monica_b,   If you cancel your daughter's ticket, you'll have one year from the original date of purchase to use the travel funds for another reservation for your daughter. The funds do have to stay with the original name on the ticket (your daughter).   ... View more

That's a good question, @firefly333. I wonder if any of our frequent forum posters have been to Costa Rica and could offer an answer. @franktravel? @chgoflyer? @DancingDavidE? @TheMiddleSeat?   ... View more

Hi @sf1tom,   I'm sorry we weren't able to get you a more satisfying answer at this time, but we'll continue to focus on improving our software and better serving all our Customers.  ... View more

Thanks for the clarification, @chgoflyer. Yes, there are restrictions, but none of them have to do with children or age. Also @knightchow, if you've got any other little ones, bear in mind that children under the age of 2 are allowed to travel free as lap children.    ... View more

Hi @CareforNOLA,    What day and about what time were you having trouble rebooking at a lower fare? If you can give me that info, I'll see if I can get some insight on why that's happening. I'm sorry for the inconvenience - I know our Customers count on being able to easily rebook online.    ... View more

Hi @k9carlos,    Consider simply purchasing a flight for your daughter with your points instead of transferring them to her account. You can use your Rapid Rewards points to book a ticket for anyone, and there's no charge for doing that!   ... View more

@chtong16,   We're delighted to be your airline of choice! We know you've got plenty of other options when you fly. I can assure that we pay close attention to what's being said here in the forums, so your requests are not falling on deaf ears. Thanks for letting us know what routes you want to see!   ... View more

There are no restrictions, @knightchow! Buy for the whole family, and happy traveling!   ... View more