Southwest Airlines Community

When will I get my bags back. I never made it out of Midway, but my bags made it to Sacremento even though my final destination was to be Phoenix!  I am starting to feel like SWA doesn't know where my bags are!  Their slogan is correct bags fly free because my bags are the only thing that got to fly.  Bags checked 7/21 and it's now 7/25 and I still don't have my bags in Chicago!!!  ... View more

Was expecting to hear something from Southwest regarding my bags that I could not retrieve at Southwest:Chicago because they were going to be sent on the next flight to Sacremento even though my final destination was Phoenix.  I never got a flight out of Chicago. Thought I filed an incident report at Chicago Midway after waiting in that line for an hour after being at the airport for 12 hours.  Today I am told no incident report was filed but my bags are in Sacremento and asked when was I getting there?  I am not because I am home near Chicago.  I cancelled my trip all together! Oklahoma call center put a message into Chicago to call me because I want my bags to be sent fedex to my home!  Do not want to deal with SW flights for my bags at this point! Instructed to also call Chicago baggage office and all I got was a very unprofessional voice message....I left a detailed message and now I am waiting to get me and my 72 year old fathers bags back!!!  Had to replace medication and personal items already that were in those bags!  Just want to be done with SW and be able to plan to get my father out to Phoenix at a future time after he has surgery and I can get off work again, but it will be with another airline!  I thought getting my dad away after my mom recently passed away would do him some good, but it has made things worse. ... View more

I understand problems happen, but Southwest needs to work on a workflow when problem happen.  My heart went out after being at Midway airport for over 12 hours between 7/21 and 7/22 to the elderly people and people trying to travel with small children.  I was traveling with my 72 year old father and waiting in lines for over 3 hours at a time twice in southwest lines not TSA. No blankets, cots or chairs were offered.  What employees were working were very rude and the policy were the luggage goes to your destination even though you don't get to go is not a good one.  My original destination was suppose to be Phoenix, AZ leaving Midway on 7/21 at 10:10pm, but flight was cancelled when I arrived at the airport because no pilot or flight attendants were available for that flight.  Got on a flight to Sacremento, CA with a connecting flight to Phoenix which was cancelled after getting through TSA quick and to gate B21.  Waiting in line another 3 hours to be told we could get you to New Mexico with a layover and then to Phoenix.  My luggage went on to Sacremento on the next outbound flight, but couldn't be told what time or what flight? Waiting in baggage line for over 1 hour to get a message sent to Sacremento to return my bags to Midway after they are not claimed and then I should be contacted to find out if they have them and/or when I can get them.  This was a nightmare, but very lucky I was able to come home even thought my dad doesn't have his needed medication and I don't have my glasses that are in our bags along with other important items to us. Final destination=homePlainfield, IL - bags ... View more