07-25-2016
12:34 PM
I recently purchased the TSA Pre-Check through my points. Although I talked to 2 customer service agents prior to purchasing, I did not see that you still need to go through all the TDA forms, etc. So it saves no time or effort -- just allows you to pay the fee through points (a more expensive way to pay). When I discovered that it doesn't save any time. I tried to return but SWA said no. They referred me to the terms and conditions. Really? Who reads those? Who doesn't allow returns today? Heck, Walmart returns even without a receipt. SWA has had such a good reputation for customer service but they won't do the very basics of what 99% of all retailers will do? I guess that's my fault for not reading all the terms and conditions. I guess it's also my fault for trusting SWA more than I should. I won't make that mistake again. I guess we're seeing the result of Herb Kelleher not leading the company any more. Too bad.
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