08-10-2016
10:17 AM
If a travel voucher is used to book a flight and that flight is cancelled by us, is the voucher still valid travel? How is this categorized in his profile (i.e. --points, travel funds, etc.)?
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08-04-2016
06:46 PM
08-04-2016
06:46 PM
Why then, is early bird taken away when a flight has been delayed or missed due to delay? This happened twice to me recently and I was given a C boarding pass and "allowed" to purchase an upgrade AND call customer service for a refund??? My husband was also given a C when he is an A list. No customer service there.
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08-03-2016
05:06 PM
08-03-2016
05:06 PM
After a recent flight a number of things occurred that I think could have been handled better and want to make suggestions here: 1. When a plane must be un-boarded and re-boarded on another plane make an announcement that passengers line up in the ABC groups they were in previously, rather than have them herd together, having to use id's while the staff laboriously checks off each name. Is there not a manifest of passengers that have just boarded that could be used to call them up to board to facilitate this? 2. I have witnessed three instances of people requesting early boarding while carrying many suitcases (more than one personal, etc.) march on and sit in the exit row. No intervention by attendants. What happened to the blue cards or something that determines this? 3. Please have flight attendants announce that passengers should show consideration for those behind them on reclining--or better yet have seats that do not! 4. If a passenger is rebooked due to missed connections/delays we should be notified by TEXT as we are when the flight is delayed. Never happens. Not sure why. 5. If delays/rebooking necessary, then the inital boarding status, early bird, etc., should be honored since the fault does not lie with them--really this is in the SW pocket already and we pay for this privelege. Simple? Yes...
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