1. Doesn't a cane count as an assistive device for storage purposes? After years of much appreciated painless preboarding & great support, SW gate agents are suddenly questioning my needs. If a support animal is enough to justify a preboard card, I'd think a support device would do so as well. 2. I have flown 4-5 roundtrips, all to different airports, since SW tightened up their preboarding policy, and it wasn't until I read this post today that I realized that customer service reps are supposed to be asking me if I have specific seating needs, which is true--I am physically incapable of climbing over other passengers. Every single one of them has asked if I need a "specific seat" (as in 17B?) to which my answer is "no," resulting in an unpleasant delay & conversation.
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