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06-21-2022
09:32 PM
06-21-2022
09:32 PM
It can take 30 days for customer relations to respond
also it can take 30 days for a refund to show up on your card
maybe file the claim anyways and let them say we need more info that way you at least started the process on time
you could also reach out to southwest on Facebook or Twitter DM and maybe they can assist.
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06-21-2022
04:30 PM
06-21-2022
04:30 PM
Unless you bought the Anytime or Business Select fares the flight is nonrefundable but that passenger has a year from when the ticket was originally purchased to use the funds.
if you bought the wanna get away plus they can transfer the funds to you but the funds remain nonrefundable
you could always wait till day of departure and hope for a delay or cancellation to hope for a refund.
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06-12-2022
11:12 PM
06-12-2022
11:12 PM
0 for 6 today for my family
I’m curious what’s your thought on the design compared to last year with the presents? I remember last year a lot of people complained that the site crashed come wanna get away day hopefully they are prepared this time for the website traffic.
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06-12-2022
11:10 PM
06-12-2022
11:10 PM
If you are looking on the website sometimes it will show your old flight on your upcoming trips until you actually click to view that trip (weird and confusing I know) I would try pulling up the reservation with the confirmation number to verify the flight you are actually booked on. you can also call southwest to reconfirm your flight 800-435-9792 (hold times may be long)
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06-12-2022
11:28 AM
06-12-2022
11:28 AM
Are they 2 separate reservations or is your connection really what they call a direct flight where you stop somewhere but don’t change planes?
if it is a flight that stops and you don’t change planes you wouldn’t have a 2nd boarding pass
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No account is required to check in for a flight. You can go on the app or website and click the option for check in you enter your confirmation number and a name on the reservation and once you click check in everyone on your reservation will be checked in
be sure to check in at exactly 24 hours before your flight to get the best boarding position since it’s open seating once onboard and the earlier you check in the better chance of avoiding the middle seat
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Very nice of them to waive the fee right now so people can use the funds at full value.
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06-10-2022
03:18 PM
06-10-2022
03:18 PM
You can make the same day confirmed change starting at midnight the day of departure by phone.
I tried the same day change at the airport a week ago and unfortunately not all agents seem to understand the change yet they tried telling me only WGA+ Fares get same day change they didn’t realize it didn’t matter fare type for AL or ALP customers it took 2 supervisors to get my change at the airport so personally I would do the phone method until they get more used to things at the airport as it was a cluster when I flew out of SRQ
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@Matt4202 wrote:
8675309 is the voucher number
Is the passenger named Jenny?
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06-09-2022
11:50 AM
From time to time southwest will make a change to a flight that will operate but it’s only given out to those with a schedule change but you can’t book it as a one way reservation.
here’s what I would do look up each of your flights individually meaning if you are going from MCO to AUS with a connection in say HOU search MCO HOU and HOU AUS to see if both of your flights still exist that way.
the rebooking system is very weird but I have seen this happen in cities where not many flights exist
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If you have the mobile app and click on your trip it will have an early bird symbol under your name showing that you have Early bird check in.
if you didn’t get an email you can always go and act like you want to add it and it will tell you that you a already have EB if you purchased it already.
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06-03-2022
11:09 AM
1 Love
My LG phone had the same issue (before LG crashed) my phone was no longer supported. They quit supporting certain android versions.
the best bet is to use the mobile site on southwest.com
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Did you visit the baggage service office when you arrived? They deal with bag issues and they could have filed a report for you.
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I still have several kick tail coupons as well but haven’t received any in at least 3-4 years.
the old days when you qualified you got a member card, 4 drink coupons, and some kick tail coupons which I think are a great way to recognize great employees. They should bring them back.
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05-25-2022
11:16 PM
1 Love
I’ve never seen anyone check the line only a couple of agents would say next A list passenger please but some who don’t follow rules would still go up and agents haven’t sent anyone to the regular line from a list at least in my experience.
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How long a go was the stay sometimes it can take 4-8 weeks to get your points.
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Maybe at a minimum they can issue you a luv voucher for the cost of EB check in if not a refund this situation reminds me of the 1st year I earned a list I bought EB for the return when I would have been A List unnecessarily I reached out and they refunded me (6 years a go)
IMO your request is reasonable and I think it’s worth sending an email or social media message to SW. worse case they reject your request
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05-22-2022
11:15 PM
But how are you going to burn through those mikes without stepping foot on a plane? I mean I guess you could book flights for your friends but if it’s that bad why would you want your friends to suffer?
Better yet why not just send an email to southwest and let them them try to make it right instead of complain here where no one can help fix the smell of the aircraft.
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Back when they did that sale on flights to Miami I saved $170
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05-22-2022
11:10 PM
1 Love
@imeshiad
Sorry you feel that way. Have a snickers maybe you will feel better but unless you see employee next to a username they are customers like myself and middle seat we are just here to try and help
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05-22-2022
11:03 PM
1 Love
I liked the cards as well because I liked to collect them for keeping track of how many years I was A List vs A List preferred but before covid they stopped sending them. Maybe they could add a virtual card to the my account section of the app
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05-10-2022
12:04 AM
05-10-2022
12:04 AM
Being allowed to get off is usually up to the ops agent working the flight that would be boarding. If you arrive early on your 1st leg of your flight your chance of getting off is higher if your late your probably going to be told no because as soon as the last person is off the plane boarding begins and sometimes a plane will turn in 25min. You can always explain your situation to the FA when the 1st flight arrives and they can ask the ops agent
If you get off bring your ID with you as that will be required to get back on the plane
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05-09-2022
11:55 PM
2 Loves
If you do the COS extra seat (customer of size) you will be able to preboard that way you can put the paper on the seat next to you that says seat reserved. You will need to tell the other passengers that the seat is taken if they ask is anyone sitting there. On my flight from Vegas yesterday a guy tried to start an argument with a person who did the COS extra seat policy.
Also I recommend buying the seat proactively because if the flight is full you may not be able to get the seat. Some agents will oversell some won't from what I have seen lately from others using the policy at check in.
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05-04-2022
10:56 PM
05-04-2022
10:56 PM
Does a properly working train come with this expansion or a walking path should the trains go down again?
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05-03-2022
11:31 PM
05-03-2022
11:31 PM
Why not contact HR or your supervisor that was over you?
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05-03-2022
11:09 PM
1 Love
They have been able to resend me a voucher before as long as it was originally a voucher issued through email (not airport issued)
you could send an email or just send another DM on Facebook or Twitter and hopefully they will respond and be able to help.
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05-02-2022
09:25 AM
Just curious when you say the reservation shows up in your account are you able to click on the reservation and see all the details? I've had some reservations show up in my account but when I click to view them I'm told this reservation has been cancelled (ones I did truly cancel they just got stuck in my account for a day or 2)
You might try to open the reservation just in case because you don't want to end up without a ticket
As others have said the charge my post on Tuesday or Wednesday with the weekend
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05-02-2022
09:18 AM
I was denied being able to get on an earlier flight on Friday after standing at the counter for an hour and I'm A List preferred as well. The agent wanted to blame the system but magically after the flight I wanted pushed she was able to hand me a boarding pass to another flight which then had it's own maintenance issues. I will say i was not happy and I'm currently waiting to see what SW has to say because that's one of the main benefits of ALP. I was booked direct no third party/company booking
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05-02-2022
09:10 AM
05-02-2022
09:10 AM
Unfortunately something failed and created issues for passengers checking in for flights I was one of those with issues as well but luckily i have A List so I was automatically checked in before the technology issue occurred.
When the issue happened southwest posted a travel advisory on the app and website the agents on the phone don't always get a lot of information during these times because those behind the scenes are busy trying to fix the issue and they don't want to say issue will be fixed in 2 hours when it could take 5 hours
Stuff happens you could always pay for upgraded boarding at the gate and maybe email southwest after travel is complete to see if they can help make it right
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