02-11-2019
02:35 PM
@kaijag2 Once the application is submitted it could be a couple weeks to a year or longer (depending on job and number of applications are received) the best thing to do is watch your dashboard and watch your email (including spam folder) so you don't miss any communication from Southwest. Be patient it can take time don't freak out if it says received for a month or a few that is normal. If you are waiting for a position to open up I recommend creating a profile on the Southwest careers site and sign up for job alerts so they can email you when a position you may be interested in opens up. hope this helps! Blake
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There is no known time for ticket prices to be cheaper as a lot of it has to do with others who might cancel possibly releasing a cheaper ticket in to inventory but no guarantee that would make a flight price go down. I find sometimes at 6am or so prices may be lower as a lot of updates happen over night and maybe the airline releases a seat at a cheaper fare. you could always book the ticket and watch the price after booking (within 24 hours you can get a refund for the difference in fare) after the 24 hour window the ticketed passenger could get the lower fare and have a difference in fare for future travel within a year of when this flight was purchased. Its better to book then wait and have the price potentially go up significantly which is what will happen as the date gets closer. Hope this helps Blake
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02-11-2019
02:10 PM
02-11-2019
02:10 PM
Sweet I'm booking tickets to TPA for the Queen and Adam Lambert tour in mid August and hopefully soon tickets to Hawaii Blake
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I believe that $200 discount you are talking about would show up as a statement credit on your new credit card. It doesn't apply to your ticket cost right then. Hope this helps Blake
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@DancingDavidE wrote: (@bec102896 did you run into this with your epic day long trips?) I have not had any issues with boarding passes with my epic long day trips including the one I did last week (I think everyone here would call me crazy for the route I took to get from MCO to HOU 😂) I believe that's because I'm A List so it automatically checks me in. Also back before I was A List (with the old reservation system) it wouldn't check me in until after I complete one way of the the RT so I ended up with a C pass for the 3rd and 4th segment. I learned the lesson and bought the EB check in and had no issue the next time. I'm not too sure how it would work now with the new system unless I book without A List (sorry I LUV my A boarding too much to test it 😂) side note I wouldn't do my crazy type of route unless your an experienced traveler because 1 delay could mess up your whole trip. However i book One Ways a lot because it's easier in my opinion to manage and it's nice to get the points right after the flight is complete where if you have a RT you have to complete your whole trip to get the points and I can then count confirmation numbers for A List Audits (should there be a system glitch and I not get points or credit) it's easier to just count each confirmation number as 1 trip instead of which confirmation had 2 trips (RT) Blake
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@DfDrPepper_23 wrote: @lostmydog I am a little but confused. You mentioned that your work will pay, not you? I don't know if it is possible that you could of get RR point, since work pays for your ticket. Let say your work get companion pass, not you. I think it is the way since work pays for it. It doesn't matter who pays for the ticket. The person who flies gets the credit and if the passenger flying doesn't have a Rapid Rewards account then no credit will be issued (even to the person who paid) Blake
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02-08-2019
09:46 PM
Based on the forecasted weather conditions for the following cities and dates, our scheduled service may be disrupted (flights may be delayed, diverted, and/or cancelled): Friday, February 8, through Sunday, February 10 Boise (BOI) Portland (PDX) Reno (RNO) Salt Lake City (SLC) Seattle (SEA) Spokane (GEG) Sunday, February 10, through Monday, February 11 Chicago Midway (MDW) Des Moines (DSM) Kansas City (MCI) Omaha (OMA) St. Louis (STL) For more information and rebooking options you can review the travel advisory Here if you have travel plans to/from/through any of the cities above I suggest you review your travel plans and make adjustments now to try and avoid potential cancellations. Blake
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02-08-2019
04:46 PM
02-08-2019
04:46 PM
@jd991 you can only use credit card/vouchers/gift cards (combined 3 methods) or just points to book a flight and if you go to change the flight your difference in cost would be based off of how you originally booked the flight. points booking would pay the difference in points credit card bookings would be by credit card (or voucher) For example if you book a 6am flight on points and you want to change to the 6pm flight you would pay the fare difference in points. Southwest doesn't offer a points and Cash ticket at this time so you could not pay a difference with a credit card or voucher when the original payment was points. now if you want to go from using points to fully on the credit card/voucher you would need to cancel the original flight and rebook at the current price of the flight. Hope this helps! Blake
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02-07-2019
05:32 PM
02-07-2019
05:32 PM
@hmahan since your dashboard says under review that means they did receive your application and they are looking though it. This could take some time so the best thing to do is watch your email and dashboard and be patient as Southwest gets lots of applications and it will take time for them to go through all of them. If the status changes to closed/complete that would mean you were not selected to move forward in the hiring process. hope this helps! Blake
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02-07-2019
05:23 PM
1 Love
@Avidmarianna I'm sorry to hear you had an unpleasant flight because of a passenger who was tipsy. Being that this is a customer to customer forum I would highly recommend you reach out to Southwest customer relations department at 855-234-4654 or you can click on the contact us link at the bottom of this page to send a message and someone from Southwest will respond as quickly as possible. About the pet pet coming out of the carrier multiple times that should not have happened and I would have informed a FA so they are aware. Did you notify the crew of the drinks being spilled on you? If so hopefully they put notes on that flight so when you reach out to customer relations they will see the notes and be able to help quicker. Hope this helps! Blake
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02-07-2019
04:34 PM
02-07-2019
04:34 PM
@Yesheymiller Welcome to the Community! unfortunately we won't know when Southwest will be hiring for Flight Attendants again. I'm sure there will be a post here in the community letting people know when applications will be accepted next but I'm not sure on the date. You can also sign up on the southwest careers website for alerts that way when the job(s) your interested in become available it will email you letting you know you can apply for that job. hope this helps! Blake
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@sofly38 Received submission means you are still in the running for the job they just haven't started reviewing your application yet. Southwest received a ton of applications for Flight Attendants in 2018 so it will take time just hang in there. Once they start looking at your application you would see a status like under review. If the status says closed/complete that would mean your application was reviewed and you were not selected to move on in the hiring process at this time Hope this helps Blake
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@kironin I dont think its possible to change your username online. You could try reaching out to customer relations at 855-234-4654 and maybe they have a way to delete out your username so you can create a new one. I did see a post on flyer talk a couple years a go where they were able to do it (not sure if it is still possible) If you know your rapid rewards number you can use that to log in as well with the current account password Hope this helps! Blake
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02-07-2019
02:04 PM
2 Loves
@Fiberarm I'm sorry your flight was delayed due to deicing. I am glad the crew was at least able to serve coffee and water during the delay. Unfortunately the gate agents at the airport usually wont waive a fee as compensation for a flight they are not working as they would not have the details of why that other flight was delayed. Being that the delay was weather related the airline may not be able to issue compensation however if you would like to discuss your experience with southwest directly I would recommend reaching out to customer relations by calling 855-234-4654 or you can click the contact us link at the bottom of this page and you can send a message that way and someone from Southwest will reach out to you as soon as possible. Hope this helps! Blake
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@Shacka1 So usually families board after Pre Boarders and the A group. Family boarding is for childen 6 years old and younger plus 2 adults. So in your case your 11 year old would not be able to family board (unless they consider the 11 year old the 2nd adult) If they wont let the 11 year old do family boarding with you I would recommend you still take advantage of family boarding with your 5 year old and you could save a seat so when your other child boards you can all sit together. Family Boarding happens on all Southwest Airlines flights no matter which airport your flying in and out of. Here is the boarding process broken down 1. Medical pre boarders (with medical preboard slip) 2. A group 3. Any A Listers who did not get an A boarding pass and passengers who have XT on there boarding pass 4. Family boarding (this is when you and your 5 year old would board and 11 year old if they will allow) 5. B group boarding 6. C group boarding If you dont want your 11 year old boarding alone you could inquire about upgraded boarding ($30-$50 fee) for your 11 year old and then they could wait until family boarding to board as you can always move back in line but not forward. The upgraded boarding gives A 1-15 boarding. Hope this helps Blake
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02-05-2019
11:16 PM
4 Loves
@scaryharry Thats an intreasting idea however I don't think that will happen. I do agree it would be nice if there was a dark area (multiple rows in a section with no windows) to sleep on the plane however I believe for safety reasons that doesn't exist. One main reason I believe there are windows is for safety. For example I have been on some flights (SW and competitor airlines) where in the exit row the window shade must be open so you can see outside should something happen at take off or landing. So sure that could be the row with a window but I feel if there were an emergency where power is out on the whole plane then the open windows might be the "light saver". I also think more people these days have the window shade up so they can see outside (excluding bright sunny times) and there are some planes where a row doesn't have a window. Maybe you could get one of those. The best thing to do is get a window seat so your in more control of the window shade being up or down. I would go last row that way there is no window behind you to bring light your way and if your traveling with others maybe they could get the window on the other side of the plane or window seat on the row in front of you (just an idea) for the best chance of darkness. Another note there will be overhead lights on (dim or full) so that might make it harder to sleep which is usually for safety You could also look in to an eye mask (The Points Guy sells some good ones in his online store) and it will be nice and dark for you to sleep. Hope you are able to get a nice dark spot to sleep on your future flights! Blake
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02-05-2019
01:02 AM
1 Love
@McGowan Sorry for the trouble you have had getting through tonight. There is a weather waiver in effect which might have something to do with the long hold times. Also I assume your calling the groups department and with the new schedule just released the hold times are longer. Are you making final payment by Credit card? If so you can do that online using the site provided in the group travel contract email . Also just another note the deadline on payment dates are usually 5pm so hopefully you are able to get through before they potentially cancel the group booking. Good luck Blake
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02-04-2019
03:12 PM
5 Loves
@pinky81177 In the event of a flight delay which would cause you to miss your connection Southwest would rebook you on the next flight either out of CLE or STL depending on when its known you will miss your connection. Here are a few things i do when I have connections I check the flight status in the morning before heading to the airport (and throughout the day if a late flight) if I notice a delay putting my connection in jeopardy I look up other flights to see which flights have seats. Then i call the airline to see if they can proactively change me. If they can't I show up to the airport a little earlier and see what could be done after seeing if I'm still in jeopardy of missing my connection. The agents at three airport will be able to help more as they can see more about your chance of making the connection and they can see if its better for you to catch a new flight in STL or stay in CLE for a different flight. That will all depend on seat availability. Hope this helps Blake
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@jerrkerr As @dfwskier stated its recommend that you arrive at the airport 2 hours before your flight however that's not a prime time hour so I would get there an hour and a half before the flight just in case there is a long line at security. If you have pre check an hour 15min should be good. Hope this helps Blake
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Received/submitted means they have your application and they are still in the process of going though all the applications and you are still in the running for the internship. Southwest receives a bunch of applications and it will take some time to get through the process so hang in there. Good Luck! Blake
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02-01-2019
09:55 PM
When you log in to the careers portal does it say closed/complete or under review? If it says closed/complete you unfortunately won't be moving forward In the hiring process. If it says pending or under review or submitted (or anything similar) then you would still be in the running for the job. Good Luck! Blake
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Yeah I always say I don't want the 6am flight but for some reason i still end up booking it. Glad it will be slightly harder for me to torture myself with the 5-6am flight since less of them exist for my routes as well 😂. noting worse than getting to bed at midnight to be up at 3am to head to the airport. Come to think of it I did that to myself this morning time to grab some caffeine. I don't mind the late flights though mornings just seem more ugh to me. Blake
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01-28-2019
05:25 PM
2 Loves
Just another thought If your flight is apart of the current weather advisory you could change for free if seats are available on another flight. Otherwise you would have to upgrade to the anytime fare if your not A List as already stated. -Blake
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01-28-2019
05:20 PM
1 Love
Just to add to what @dfwskier said you could also research the flight schedule online and look at pricing as the rate you will get by phone will be based off the current online rate this way you can get a cost idea in case it doesnt fit in to your budget. You will also want to review the group travel policies which can be found Here. Also as a side note I would recommend calling before the next schedule comes out or wait a week after the 7th of February (next schedule release date) as hold times could be longer. I had a 35min hold the day a schedule came out and 3min a week before the schedule release. Hope this helps! Blake
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01-28-2019
05:09 PM
01-28-2019
05:09 PM
You beat me to posting that. I unfortunately was on one of those competitor airlines stuck in de icing and changing crews for 3 hours reminded me why I try to stay away from them poor scheduled airlines. It was a nice 17 degrees though on my layover in Detroit. Blake
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01-25-2019
10:37 AM
01-25-2019
10:37 AM
It's only 2 weeks away. I would hang tight as you never know what kind of deal there could be when those tickets are released. -Blake
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01-24-2019
05:31 PM
1 Love
@DfDrPepper_23 wrote: In other hands, I am sorry that the attendant treated you unfairly, you might wants to contact Southwest customer complaint department at: 1 (800) 435-9792. Hope this will helps. The correct phone number for customer relations is 855-234-4654. The 800 number is for reservations. -Blake
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@dp_stickney So with group travel you can do name changes up until 72 hours before the flight. Unfortunately you can't have 1 person on flight A and the rest of the group on flight B. So if someone needed to take a different flight you would want to cancel that person from the group (as long as that doesn't take you under 10 people or the 10% cancel rule it should be fine) And that person would need to book on there own on southwest.com or the mobile app at the current pricing. If you have any other questions let me know and I will try to help! Blake
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01-22-2019
05:58 PM
1 Love
@oldavis3 was this happening when you start the app or in the middle of using the app? is your southwest app at version 6.1.0 if not that could be your problem as I have the iPad and it seems to be working just fine for me what version iPad do you have? Is your IOS up to date? Those could also be factors as to why it's not working as a new update just came out a couple days a go. Hope this helps Blake
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@stogiedude You may be able to call reservations to see if they can change it but I believe since you would be going from a one way ticket to a multi city reservation you would need to cancel and rebook. You can however booked DAL-AUS AUS-CUN on one reservation using the multi city function on the website if you don't want to call. Hope this helps Blake
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