Southwest Airlines Community

@Snoopy   Sorry to hear of your experience. It's never fun to mistakenly book the wrong date then become a no show because of the error.    The best advice I have for you would be to reach out to customer relations at 855-234-4654 and maybe they could help    I know it's a little late now but maybe you could have visited the airport and they might have been able to help with rebooking. You could still try to go to the airport (if your near it) and maybe they could help with at least trying to get you booked on the correct flight that you wanted.   With the alerts I know you can sign up for text alerts but you would input the flight and date and time so if you booked the wrong date it wouldn't affect the alert as you would be setting it up for the date you choose However you can sign up for alerts Here. *this feature is going away sometime this year.    hope it works out! Blake  ... View more

@chgoflyer wrote:   Also, Group Travel does not reprice the negotiated fare once the deposit has been received.      Group travel did reprice my most recent group after the deposit but after final payment they could not. Recent group being Jan 2nd-4th.  ... View more

@Jvanfire    I'm sorry I'm not understanding what your asking.    I see AUS- Austin TX, LAX- Los Angeles and I assume your referring to Tom Brady The LAX terminal or something different?   once I have a little more info I would be glad to try and help also I see you posted this in the international travel board and your asking about domestic so let me know if I am missing something and I'll try to help   -Blake  ... View more

@danaatkins   So after reading over your situation it sounds like the $1150 was your NON refundable deposit meaning you would still have to call by the deadline which in my experience is usually 2 weeks after the deposit due date. If you don't pay by the due date the airline keeps the deposit and your reservation is canceled.    Unfortunately I don't think they will be able to refund that since it is non refundable. The best thing you can do to see about a possible refund is to reach out to customer relations by calling 855-234-4654.    In the future if your not getting an email at your school email I would first check the spam folder or 2nd have them send to an alternate email as you did the 2nd time around as some school servers may block those emails from coming through    with not being able to get the original price that's because the original flight prices were cheaper and they don't have a way go go back in the past. Although you could ask customer relations if they had any way to help with that but no guarantee that they can do anything about that.    If you have not paid the final payment you can watch to see if the price of the flight goes down and if it does you can call the groups department and ask them to reprice in case your flight price went down.    If you have have any further questions about group travel feel free to let me know and I can try to help.   Blake  ... View more

@addiligence   a travel advisory has now been issued you can review it Here   happy travels! Blake  ... View more

@minksbrown   Unfortunately due to the partial government shutdown it has delayed the start of Hawaii you can read more Here   Hope this helps! Blake  ... View more

Sometimes if there is a big event happening in a city on certain dates the event will go and book up all the seats just like hotels. For example I did a group booking last month and I ended up grabing the last 35 WGA tickets on one of the flights as they only offer so many per flight but there are unlimited (up to plane capacity) Anytime tickets and only 15 Business Select so in theory a group could book 143 anytime seats but not 143 WGA tickets most likely.    The best thing to do is keep watching in case enough people cancel or if no one books maybe some WGA tickets will become avalible.    Because of your dates it might have to do with spring break.    Hope this helps! Blake ... View more

So if your doing an international group reservation you would fill out the passport info as it appears on the passport (if the passport has a middle name enter it if not dont enter it) if your doing domestic travel (within the United States) you can leave that whole section blank you don't need to provide the passport information.    If doing domestic travel you should enter the names as they appear on each person's ID    If you have any further questions about group travel let me know and I can try to help as I have done a few groups myself.    Side note: check the price of your trip up until you make the final payment in case the price online goes down you can call the groups department and you might be able to get the group for cheaper.    Hope this helps Blake ... View more

Just to add to what @TheMiddleSeat said another time a person may book the companion on points (as a placeholder) is if they aren't sure if the companion pass holder will be able to make a trip for example last year I knew I was flying to Austin (as a companion or alone was still unknown) but I didn't want to get last minute prices so I booked myself separate (non companion ticket) and booked my dad on another reservation so if he flew I could add myself as a companion and cancel my points flight. Now if you find yourself in a situation like this don't add yourself as a companion and a points booking or you could have one or both reservations canceled by Southwest because of the double booking rule so have either the companion ticket or a non companion but not both.    Hope this helps! Blake  ... View more

@swaflower   I went back to the birthday emails I got in 2016,2017, and 2018 and the site is no longer working so unfortunately I don't think you will be able to get this video. There might be some on YouTube though.    as @ZevSupport said in your other post your best bet would be to reach out to Southwest on Facebook, Twitter, or by clicking on the contact us link on the bottom of this page and hopefully they will have a way to send it to you.    Hope this helps Blake  ... View more

@zippoking68   I would try sending @KelbyTansey a DM and hopefully she can help!   Blake  ... View more

@bahartz   So glad to hear you got your purse back with everything still in it!   Thanks for sharing the great update! Blake  ... View more

@pseverin   They won't need any ID for domestic travel to get past TSA but if they have a school ID you could bring that just to have in case the Southwest agent asks for some form of ID when checking in but when I was under 18 they never asked me for ID so they should be good to go. usually I just a asked for my name and on occasion my age or gender by TSA. Also at security the kids can keep there shoes on since they are under 12 (making security easier for you all)    Just a side note: since Southwest does boarding groups it might be worth it to buy Early Bird as you won't qualify for family boarding (especially if your on multiple confirmation numbers). that way you can board together as the boarding numbers would be near each other and you will be more likely to get seats together.   hope this helps! Blake  ... View more

Never seen that before although I think it's a good idea. Now I wonder how many people still asked if the flight is full even when seeing that board  ... View more

Closed/complete means the position has been filled or you were not selected to move on in the hiring process.   Keep trying though you can do it!    Blake  ... View more

@dfwskier wrote: @elijahbrantley wrote: Hi there.  I understand how frustrating that is!     I have found that sometimes cell phone settings don't play well with automated phone systems, especially if you are using wifi calling for "VoLTE" or Voice Over LTE that some carriers offer.   I am not saying that there is no problem with the phone system; it just might be worth giving it a shot with another phone.     Good luck! Land lines, too.   Just yesterday I used a land line to call a company. Got the standard "hit 1 for english." I did, and the recording repeated. Hit 1 a second time, and the same thing happened. Hit 1 a third time, and the system disconnected me.   Called back with the same phone, and the situation repeated.   Called back from a different phone, and hitting 1 worked. Thats why I like the systems that say "press or say 1 for English" (or other option)  noting more annoying than repeating an action to get no where  ... View more

@Haprst   Sorry for the difficulties your having tonight getting help by phone. If your calling about a past travel experience you would want to reach out to customer relations at 855-234-4654.    Hope your able to get through without any further issues! Blake ... View more

@johnindallas wrote: As one other option for tracking unused travel funds, for the past couple of years, I have done all my cancellations via the phone app. When the cancellation is complete and the notification appears on the screen with the record locator number and amount, I take a screen shot then save that photo as a "Favorite."   I can easily look back through my Favorites album and find the unused funds as those screenshots all have green banners on them. Once I use the funds completely, I delete the photo. If there is still a partial balance remaining, I leave the photo until I use it up.    Another option is to do the screenshot and simply save it in a "SWA Travel Funds" album within my photos. I may do that sometime but just flagging as a Favorite works for now.    Absent an easy way to display UTFs on the website or app, this has been an alternative for me.      That's a great idea because going through emails can get annoying or others who do the "try to remember which confirmation number had a credit method" which never really worked well for me and several others I have talked to because I like others have so many changes and cancellations trying to keep up in my head is hard.   i like the southwest folder idea as well. For the remainder credits maybe you could write on the photo if there is a remaining credit same with LUV vouchers.    Thanks for sharing! Blake  ... View more