Southwest Airlines Community

@KCKeith   I'm sorry if you had a bad experience back on January 3rd if you would like to discuss with someone at Southwest you can call customer relations at 855-234-4654 or you can send an email by clicking on the contact link at the bottom of the page.    Hope your next experience is better than your most recent one! Blake  ... View more

Have you tried super shuttle? Sometimes they are cheap and if you use the app you can use code APP10 for 10% off or code SSS19 on the website for 10% off.    Hope this helps  Blake  ... View more

Sorry to hear your preferred route is being cut. Airlines change schedules often and sometimes it benefits a group and other times it doesn't. The best thing you can do is send Southwest an email from the contact us link at the bottom of the page that way they can hear that you want that route. You could also message Southwest on Twitter or Facebook that way they can pass on your route feedback    I did some checking on your route and notice they do have some Sunday only flights in March and in April it looks like they have daily service again between ALB and SNA (with connections) so it may be just a seasonal route or a route where there are no connections during a part of the schedule.    About the booking 2 separate flights you could book a reservation like ALB-OAK-SNA or ALB-MDW-SNA. you can book that on one reservation but it would have several stops based on my research and it would be like paying for 2 airline tickets to get there which can be costly.   I would just look at different places you can get to from ALB and allow 45min or longer for a connection and then book from the connection city to SNA (this would be a point to point booking A-B B-C)    Hope this helps  Blake  ... View more

@DancingDavidE wrote: What do you know...I have one of these as well for next Saturday, so I popped over since I could add EBCI to my upcoming flight as well and sure enough, it still shows A-list on the reservation online and isn't offering me EBCI option to purchase.     I wonder if it would still give you the A List benefits since it was booked before you lost A List. The reason I wonder this is because a few years a go when I originally earned A List I didn't get my A List benefits until I had all my reservations refreshed (number removed and re added)  I learned this the hard way the first A List eligible flight because I didn't check in until I got to the airport and had the painful C11 boarding pass  ... View more

@Pattijb15   Unfortunately There is not a way to get new coupons in exchange for the expired ones the only way to get new coupons is to fly 10 one way flights.   Blake  ... View more

Sorry to hear of the troubles you are having    unfortunately customer relations is now closed until Monday and since you are checking in that means your flight is tomorrow which won't help in this case.    your next best bet is to call reservations again and hope Nancy gets off of work or if you have Facebook or Twitter send Southwest a DM there and maybe they could help you there.    If you call and get Michael or another supervisor who can help maybe provide a call back number so if the call drops they could try to call you back (if they are able to)    I hope it gets fixed before your flight    if for some reason they can't fix it I would reach out to customer relations on Monday so they can investigate.    hope this helps  Blake  ... View more

So last year I was a companion which made it harder for me to re qualify for A List Preferred for this year but I was still able to reach A List. my status was updated with my downgraded status already (so they completed my account in less than 3 days) I think they just over estimate that to cover themselves saying it could take this long just like with partners it could take x weeks to get points but they usually come faster.    Blake  ... View more

My thoughts are with Herb's family. Herb you will Truly be missed! Rest In Peace! ... View more

I haven't seen any refer a friend promotion emails in awhile last one I got was in November of 2016 which was when I qualified for A List     My sister on the other hand who is not A List got one late last year so I think it's random who gets that offer and how often and I wonder if status plays a role in the who is selected.    I would recommend you look in your emails and see if there are any trends to as to when or how often you got the offer to refer people to join Rapid Rewards and maybe that could give you a good guess as to when you may get that offer again.    Blake  ... View more

Just to add to what @DancingDavidE said while some routes are seasonal some are certain days only like Saturday only or Sunday only so I would suggest to look at the low fare calendar and look at each day of a week in case there is a non stop on certain days but not others and check other months as the schedule does change From time to time (sometimes weeks sometimes a month or 2 that they keep the same schedule)    as a side note if they have a 1 stop no change those usually aren't too painful as long as the stop isn't out of the way and you stay on the plane (unless an aircraft swap happens)   Hope this helps Blake  ... View more

I have seen this happen on my chase debit card from time to time as well it will come back. sometimes it takes a couple days I'm not sure why it does it though but it happens to me a lot on weekends and near holidays.    your best bet would be to call chase and see what they say. But in the meantime just try to keep track of your purchases so you don't over spend.    Hope this helps Blake  ... View more

@370628   Sorry you haven't received any updates on your application.    have you checked your careers dashboard? If not I would highly recommend doing that if it still says received submission or under review your still in the running if it says closed complete your no longer being considered for the position.    hope this helps Blake  ... View more

@jjteran   so I have some good news for you Southwest does have some free movies that you can watch on your device on wifi equipped planes (which is most if not all planes but subject to wifi working)   all you need to do is download the airtime player before your flight  once on board connect to the Southwest wifi on your device  Open a new web browser and go to http://getconnected.southwestwifi.com and you will see entertainment options such as free live tv, movies, music, and even a couple games like sudoku. You can also check out the flight tracker or check connection flight information.   if you want to purchase wifi you can do that for $8 but the items listed above are free    hope this helps Blake  ... View more

@rkatsouthwest   sorry to hear of the troubles with checking in your family.   did you buy there tickets on the same reservation or were they paid for separately? If you had multiple charges from Southwest that would make me believe you booked them on a separate confirmation number.    I would double check the confirmation email to make sure there names are on it in case somehow you didn't book them. If there names are on the reservation I would recommend calling reservations at 800-435-9792 and they can look in to it to see what's up. hopefully it's just a case of overlooking and they are booked.   Also if you checked in on the computer you may need to scroll down to see the other boarding passes. Did you try to enter there names to check in? I would try that as well if you haven't.    Hope this helps Blake  ... View more

Was your original booking made over the phone? I have noticed the couple times i booked flights over the phone i can't change the flight on the web.    I also know some cases when you book point to point reservations it may not let you change your flight online.  ... View more

@isaacfemi   Looks as if there is no question if you need assistance please reply with your question or edit the post to add your question and we would be glad to help the best we can.   Blake  ... View more

@UpsetMommy   I'm sorry to hear of the situation that occurred.    I would HIGHLY recommend you reach out to customer relations in the morning if you haven't already by calling 855-234-4654 as they have more power to help compared to the reservationd department. You could also message southwest on Facebook or Twitter as well and they can try to help    I would also check the email address that the original confirmation was sent to in case a flight cancelled email was sent as well    About the 4 days I recommend checking back on the website in case a seat opens up on another flight before the 4 days and you could continue with the investigation   Blake  ... View more

I've used this benefit a bunch it's really helpful if the cheap flight is at night but you want to get to your destination early or if you are done with a meeting early and want to get home early.    a couple other things to note about this benefit    1. It's only available to A Listers so if your traveling with a non A Lister they would have to upgrade to the anytime fare or travel separately.    2. If on a companion reservation and the companion pass holder or companion is not A List you won't be able to use this benefit. This one has been a hard one for us lately since I'm A List but my dads not but oh well we survive with our original flight    when I'm traveling alone and I know I'll want to use this benefit I'll look when I check in the day before and see what flights have 8 seats or the most seats (at the time) by searching to book for 8 and that way I can plan which flight I want to use that benefit on. Then the next morning before heading to the airport I'll do an 8 person search again to make sure there weren't any major changes. It's also important on a connecting reservation to make sure there are seats on the connection flight because you don't want to get to the connection flight and be told oh we are sold out and wait for the next flight to potentially get you in after the original reservation    and personally I don't mind if I board at C-60 because I know I'll arrive earlier so a middle seat won't hurt me too much.    Blake  ... View more

@perri   I'm Sorry for the delay in getting the gift card it's never fun to have problems with an order like this.     Here are a couple suggestions for you.    Make sure your brother checks his spam/junk folder just in case it was routed there by accident and I would check yours as well just in case they sent it to you instead of your brother.    did you buy it through the Southwest rewards plus where you used Rapid rewards points to buy the gift card? If so I would reach out to them.    if you bought it through Southwest directly I would recommend looking at the email receipt to see if there is a contact number for the department that deals with gift cards. You could also try to reach out to Southwest on twitter and they might be able to help as well.    hope the gift card arrives soon Blake  ... View more

@bettercallsaul   Just note it can take 4-6 weeks for points to post but yes they usually post to your Rapid Rewards account faster.    Blake  ... View more

Have you tried booking the car on the southwest mobile app? If not I would try that as i have had success booking cars there and you can still use coupons there if you have any.    Also you might be able to call reservations and book the car through them as well.    Hope this helps Blake  ... View more

One thing I learned with air travel is allow time for a delay for example if your attending an event at 7pm I wouldn't recommend booking a flight that is scheduled to arrive at 6:15pm because yes delays happen sure they may be annoying but as stated they usually don't just delay a flight just because and personally  an hour delay isn't too bad it could be much worse like 3-5 hours and maybe on that hour delay you make up 5-30min depending on that padding the airline adds to the flight.    If you would like like to discuss your flight delay with someone at Southwest you can reach out to customer relations at 855-234-4654 or DM Southwest on twitter.    another note when a flight is delayed an hour or more (on SW anyways) you can call and get rebooked on another flight without paying a fare difference as long as seats are available for an alternate flight and  as long as you haven't already checked a bag.    Hope this helps Blake  ... View more

Yeah I have only found it worth buying points if it was an expensive ticket and I was 2k short or if i was buying points for someone as a gift.    Sometimes they do have a points sale so in those cases it might make more sense to buy points but that depends on the sale    The big thing to note about buying points for those who are trying to earn status is you don't get flight credit when your booked on points so in that case a person would buy points plus the $5.60 tax and get no flight credits. Thats the main reason I wouldn't buy points since I'm all about status.    Blake  ... View more

@Lsbyers08   Sorry your husband left his iPad on the plane it's never fun to forget something on the plane and to go through the lost and found process.    you have done the right things so far by filling out the lost item report and also a great extra step to post here just in case someone else finds the iPad and comes here to say hey I found an iPad.    Another suggestion would be to call Dallas airport in case it was found when cleaning and maybe they can return it before it gets sent to lost and found.   hope this helps Blake  ... View more

So if I am understanding correctly you were booked on a point to point reservation since it's on the same confirmation number from A to B  and B to C and the layover is less than 4 hours    if you look up your reservation it might say something like departing and departing compared to departing and returning that's the best way I have figured out if it will let me check the bag all the way through.    I have done these types of reservations before and have had success with getting my bag checked all the way.    If they were on separate confirmation numbers then they probably  wouldn't check the bag all the way through at least in my experience.    Hope this helps Blake  ... View more