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04-03-2019
11:17 PM
04-03-2019
11:17 PM
@patnshan wrote: I am not A list. I actually got through to an agent today. They saw the error but had no idea why it was there. The flight is not on the Max, so that wasn't it. Anyway, he was able to override it and get my early checkin added. Thanks everyone for the help! I really appreciate it. Pat Off topic a bit, but just fyi -- not only Max flights are being cancelled due to the grounding, some 737-800s will be canceled as well, as planes are moved around to cover the loss of the Max aircraft.
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@TheJules2019 , Blake summarized my thoughts on departure, and I wanted to add a comment about the return. Nashville TSA lines can be very unpredictable. The town draws a lot of tourists and a lot of conventions, so I suggest making sure you arrive at the two hour mark. I use BNA a lot, and I never can predict when the line will be 10 or 100 deep. The TSA group really understand that they have to be diligent and as quick as possible, so they seem to hustle the lines along. I have not missed a flight there yet but I have cut it terribly close from time to time. Have a great trip!
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04-01-2019
04:06 PM
@im409gal wrote: I have once again PAID for Early Check In and once again had to check in myself because your system did NOT do it. This is the second time this has happened and so inconvient. I expect to be checked in and look and its not like this morning and had to do myself. I am requesting a FULL refund of $75-100 to this non exsisting service. Not a Happy Camper. Peggy Wise As noted, your printed boarding pass will say "EarlyBird Check-In" if you received the service you paid for. What was your boarding position?
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Perhaps it's dependant upon the phone rep, but I've had round trips split into separate itineraries more than once. It never seemed to be that big of a deal. With regards to A-List status, previously it did only apply to new bookings, made after status was obtained. You needed to call to have the status added to your existing reservations. I've been told that is no longer the case, that the system apparently does some sort of sweep periodically to update status, but I have no experience to verify that. I'd still recommend calling once you obtain A-List if you have outstanding bookings.
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03-30-2019
06:58 PM
03-30-2019
06:58 PM
Thank you! And the only reason I did another post is because I thought the term "refund balance" might be confusing and then I saw that it was called travel funds.
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@Rgtallen2007 You can see all available Southwest jobs Here Hope this helps Blake
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@Jwalsh3rd wrote: On a Houston to Dallas flight I had an aisle seat (A1 boarding pass) on a full flight. I had a not so gentlemen sit next to me and the width of his well-exercised shoulders, hips, legs and arms were such that I was unable to keep my aisle side shoulder inside the armrest, so I was bumped a number of times. I asked if he could uncross his arms and put his legs closer together. I was threatened that if I did not shut up I would be sitting in the aisle. Are you saying the middle seat passenger threatened you? That is not acceptable to the airline or the FAA. If it had been me, I would have left my seat to have a private conversation with the FA at the front of the plane. In all likelihood, the middel seat passenger would have, at the very least, been chastised by the FA, or at the very most, been removed from the plane.
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03-25-2019
10:00 AM
@emcadam2 wrote: Thank you @bec102896 ! I have a couple of questions - you mentioned the mobile boarding pass. Since I will be out of Canada, I want to try to limit my cell phone usage (text, calling & data) as much as possible. Do I need internet access to get my mobile boarding pass? Yes, but you can use wifi. Is there a way for me to get a physical one printed when i arrive at the airport? You sure can. Also, in regards to water bottles - am I allowed to bring an empty reusable bottle in my carryon and fill it once I am past security? I'm try to avoid disposable bottles as much as possible 🙂 Yes you can. It's the smart thing to do, instead of overpriced drinks t the airport.
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03-23-2019
04:02 PM
@bec102896 thank you so much for the info. Do you know if there is a number that I can call? I have already filled out the form for the llet and found. Thank you again for your help. Best, Sadie
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03-23-2019
03:18 PM
03-23-2019
03:18 PM
@89538234 Sorry to hear your having trouble viewing your upcoming reservation. Is there a message with this error message? Have you tried a different web browser? You could also try to view the reservation on the mobile app. If your still unable to view your reservation I would recommend you call Southwest at 800-435-9792 and they should be able to pull up your reservation and make sure it’s still there. Hope this helps Blake
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@laguirre777 I'm sorry to hear all your clothes were soaking wet when you arrived in Orlando. When the Southwest rep gave you your copy of the report there should be a link on that report you can go there and log in with your report number and you can send a message to Southwest that way as well which I believe you can attach any receipts for clothes and hopefully they will take care of you. Hope they resolve this for you soon! Blake
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03-21-2019
12:49 PM
@bec102896 wrote: Hopefully the MAX aircraft will be fixed and back in the air by then and flight cancellations will be minimal. FYI: From everything I've read, MAX are expected to be grounded until mid-May at the earliest (and possibly much longer).
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03-21-2019
10:46 AM
Sorry that you are having travel troubles. Southwest didn't buy Max8s knowing they were going to be grounded. Neither did other airlines across the world that bought the other 314 that were flying when the grounding occurred. To imply that the airline is responsible for a grounding that it could not predict is a bit disingenuous. It's a difficult situation for everyone concerned. If you were on a Max8 flight that was cancelled Southwest automatically scheduled you for the next available flight. SInce the airline cannot snap it's fingers and have a plane miraculously appear, that rescheduling might not be as convenient as you would like, but it;s the best the airline could do. There really is nothing else that the airline can do.
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03-20-2019
09:48 PM
1 Love
Here is the specific contact info to pass along your compliments: "Please reach out to our Customer Relations Department via Twitter (@Southwestair), or call us at 1-855-234-4654 so we can give your feedback the time and consideration it deserves." Source: https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Customer-Service-Compliment/ta-p/87243
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Passengers under 18 do not need any ID to get though security. It's always a good idea to have some ID on you though like school ID just in case TSA or an airline employee questions but usually all your child will need to do is tell the TSA agent I'm under 18 they may ask the child for their age and they can proceed through security and to the gate. Hope this helps! Blake
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03-19-2019
09:24 PM
2 Loves
The answers to @bec102896 ?s with provide context for us to help, but when you sign in to your RR accnt, you can book a ticket for anyone. Once you choose the flight options, it will fill in your name as the flyer; you will simply need to change that info to your grandchildren’s info before you finalize the purchase.
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Thanks so much for the replies. They were very helpful. She has a cell phone, so I can walk her through it if needed. I'm sure the SW employees will help her as well. I'm going to go ahead and book the flight, she's super excited!
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03-18-2019
11:46 PM
4 Loves
@HelloLawrenceNY while I have not flown as a UM on Southwest I have had several people in my family who have. Here's how it went for me when I was taking my cousins to the airport to travel as UMs 1. Called and booked the flight for the UM and paid the UM fee 2. Day before the flight checked in 24 hours before the flight (the UM boarding position doesn't matter as they usually pre board) 3. Arrived at the airport did the normal check in steps (checked bag and got boarding pass) gave the rep at the counter the info of the person picking up the UM which they then got me a Gate pass so I could wait with my cousin (the UM) 4. I was told to wait until the plane *took off* not just leave the gate just in case the plane had an issue and returned to the gate. in my case the ops agent working the flight informed me when the plane took off (which was 20min after the plane pushed) and I went on my way 5. At this point I called the person picking up my cousin to let them know they took off me the ETA for their flight. How I was told it worked at arrival 1. The person picking up my cousins got the gate pass at the ticket counter Andy they went through security (allow time for this) 2. When the plane arrived at the gate my cousin was escorted off the plane by a FA and was handed over to the ops agent who was there with the person picking up my cousin they signed a release form and they proceeded to baggage claim (easy process). Here are a few tips for UM travel 1. Give your son a paper with contact information (your number, the number of the person picking up your son, any important information (important medical info or important contacts). some may ask why do this if he has a cell phone well if he loses the phone or the phone dies and your son doesn't have good memory of contact information when needed he can go to this sheet if needed. 2. Give your son some cash or an emergency card in case the plane were to be diverted for any reason so he can get food if needed (keep in mind food at an airport is more expensive than a local mc donalds) 3. Get your son some snacks for the plane ride they have pretzels on all flights and on longer flights have have things like wheat thins 4. Have some kind of entertainment for your son (book, tablet, phone, music device) to help pass time 5. UMs can only Ben booked on Direct flights (non stop or a stop with no plane change) so depending on your departure and arrival city UM travel may not be possible. 6. Don't rush and stress take your time when going to the airport. stress only causes fear in kids my grandma and grandpa learned that the hard way which is why I got to take my cousins to there flight the next 2 years as I am easy going and don't stress over airports or travel. If you have any any more questions please don't hesitate to ask. Hope this helps! Blake
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Just saw that 1st flight just landed in Honolulu. Congratulations to the entire Southwest family for a job well done. And the icing on the cake is the pending contract with the mechanics.
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03-17-2019
03:47 PM
You could also try to download the airtime player I find it easier than the Southwest app for movies and has worked just fine for me
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03-17-2019
09:11 AM
My experience is that spouses are included under the rental agreement in most states. Same for employees of same company for rentals related to business purposes. Additional driver charges are also tricky. Remember at $10 per day per additional driver, a one week rental would add $70 plus tax. Always inquire before you arrive to avoid surprises.
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@Jkmurray13 wrote: I would really like to see Southwest expand their routes to get the East Coast to Hawaii. Southwest has a huge customer base up and down the East Coast with destinations like Orlando, NYC, Boston, D.C. And believe me I awaited this announcement from SW to HI for quite some time not realizing that they weren’t going to make bookings coming back an option. Using the work around option isn’t going to create any real savings with the extra hotel night in CA or NV never mind the re-checking of bags and trip thru TSA again.... The East Coast wants out SW to HI trips!!! Don’t forget about us Southwest!! We’ve been loyal too! They will gradually be working in more destinations. Currently without red-eye flights it's a logistics problem for the ticketing software to offer connections comprehensively to midwest and east coast but look for at least some of the larger metros to get single-booking service at some point.
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03-15-2019
04:27 PM
03-15-2019
04:27 PM
Be aware that there's a lot of oddness with the latest release. Whole weeks in October are showing as sold out for some routes, which seems like an apparent glitch. Hopefully this will be rectified soon. If your dates & city pairs are showing sold out you should probably keep checking frequently.
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@tri650,
I'm truly sorry for the frustration and inconvenience. I know my apology doesn't change your situation, but I want you to know that we see and hear your concerns. We have all hands on deck in our Customer Support and Service and Customer Relations Departments, and we are committed to working with each Customer who desires to speak to us.
The Southwest Airlines Community is a peer-to-peer discussion forum, so we do not have the tools here to address individual Customer Service issues, but you are welcome to share your thoughts and experiences here. It is my sincere hope that this one-off situation will not deter you from flying with us in the future, as I am confident we are capable of providing the Customer Service and travel experiences you expect from us.
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03-14-2019
05:41 PM
@am7315 wrote: I HAVE A FLIGHT FROM CANCUN TO Chicago SATURDAY 3/16 flight 231 at 600 pm I check and it said it is a 737-700 so I should be good, correct? also I have a friend flying back the day before and she tried to check in 24 hours prior but she got a message that she need to check in at airport. Why is that shouldn’t we be able to check in on line? Does this have something g to do with737 max issue? There is some possibility that the airline has had to switch aircraft. Was your friend was originally scheduled out of a 737 max8 or 737-800? If it now shows a 737-700 the problem may be not enough seats for everyone that bought tickets as the earlier planes seat 175 while the later one only seats 143, Your friend might try a twitter or e-mail question, but things are pretty jammed up due to cancellations. There are reports of long waits for return calls. That might be better than having your friend go to the airport and be told there is no seat available.
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03-14-2019
02:37 PM
@Seversos1 wrote: Thank you for getting back. I’d like to think I’m very resourceful, but after being on hold for two hours last night, and working on it for over 4 hours this morning, and looking at all of the different flight schedules, I elected to cancel our vacation to New Orleans, cancel our reservation at the Ritz, and just got a flight home to Ft Myers from Seattle on Monday morning. The lack of reciprocity really hurts, as SW is unwilling to book us on another airline, or reimburse us for the expenses. Perfect storm of spring break in Seattle, St Patty’s weekend, and grounding of planes. But as a loyal SW flyer, they just came down a few notches in my book. I've been a Southwest customer for 41 years, and I agree this has been disapponting. I've said in other places that this should have been an all hands on deck exercise for Southwest. It's serious enough that If I had been the CEO, I would have been working e-mails or the twitter feed. Was he? I dunno. Anyway, sorry that your plans were ruined. Hopefully you'll have a safe uneventful trip home.
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03-14-2019
01:21 PM
03-14-2019
01:21 PM
Southwest Hawaii Additional Flights Delayed by 737 Max Grounding. https://beatofhawaii.com/southwest-hawaii-airline-update/
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03-14-2019
12:41 PM
@DancingDavidE Southwest cancelled my flight already and I can’t travel another dates due to my business travel
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@jerosig wrote: Yes! Thank you! You'll also be issued travel funds if it was a non-refundable fare, as opposed to getting your money back (Business Select or Anytime only are refundable).
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@myrnadoll I have just looked up your flight and so far it looks like it is ontime. You can alwats check your flight status on Southwest.com. Hope this helps Blake
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