My husband I fly with SWA as much as possible,and grit and grind our teeth if we HAVE to use another airlines since SWA may not be flying to a certain destination. Prices are now very close to other airlines, however we can each take 2 checked bags FREE! This is a BIG plus. Hope you never change you customer relations policies, and how we are treated when we are on the aircraft. Thank you
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Just curious...wondered why DING/regular non-stop flight fares between Phoenix and Kansas City are so much more expensive (or should I say 'not so inexpensive'?) than similar non-stop flight fares between Phoenix and Omaha, Tucson and Kansas City, Las Vegas and Kansas City, Los Angeles and Kansas City, and Salt Lake City and Kansas City? This is a hard one to figure...since Phoenix is one of your principal hubs, and KC is a popular destination as well as connecting site, seems like you could give those PHX to MCI and MCI to PHX folks a bit more of a financial break.
fwiw...I fully support your right to remove any passenger(s) that do not adhere to your standards of conduct. I have an 11 year old autistic daughter, so you might think I'd be bending over backward to cut slack for folks traveling with special needs kids, but I opt to support the safety of the airplane and convenience/comfort of the rest of the passengers. If the kid can't handle the airplane, try AMTRAK or a car...life's not fair, but that's what our family would do.
Thanks for the consistent excellent service. You're the best domestic airline I've ever flown!
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Even though we're not hub-and-spoke, we, too put the majority of our Maintenance resources in what we call our "mega Stations" (i.e., the biggest ones). We do our heavy maintenance--and have hangars--in Dallas, Houston, Phoenix, and now Chicago Midway. However, we also have Southwest Maintenance Employees in a number of other large and medium size cities to do the overnight checks and just be there to fix minor mechanical issues. Those are located in Baltimore, Kansas City, Las Vegas, Los Angeles, Nashville, Oakland, Orlando, Philadelphia, Sacramento, Salt Lake City, St. Louis, and Tampa.
Overnight checks are pretty easy to route aicraft into, because (1) we don't do any overnight flying, (2) the cities listed above combined have about 50% of our aircraft overnighting there (260 total out of a total flying fleet of 500 aircraft), and the overnight "A" checks only have to be done once each 7 days. The more involved "B/C" checks take longer, and we have to build special routings into the schedule to allow Maintenance Control to easily get aircraft into those checks as needed, which is about once every 3 to 4 months.
Thanks for the question!
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