08-27-2016
03:29 PM
Is there any way to set preferences or something so that when Southwest cancels a flight I've booked, I automatically get rebooked onto the next available flight? I've been completely stranded once, in my destination city not my home city by the way, and nearly stranded a second time, because of situations where Southwest cancelled my flight. In one situation, the company just kept cancelling then next flight and the next flight basically until they told me that if I wanted to get back to Denver from San Diego, I was going to have wait FOUR DAYS before they could rebook me on anything. That was in June/July. And then just this month, they cancelled a flight I was on from Denver to Newark, and didn't even bother to tell me - I just got to the airport only to find my e-boarding pass was gone. No notification, no nothing. And of course by then, my options to rebook were extremely limited. That day it took me 15 hours to get from Denver to Newark, no thanks to any help from Southwest. I really want to believe in all this love, and I really want to give Southwest my business, but I gotta say, so far, I have not felt any of this love. All I've felt is abandoned. Is this it? When a flight gets cancelled, I'm just on my own and it's first come first serve too bad if you're driving or you never get the text that says the flight is cancelled? Or is there a way to fix that so that I'm not the last to know and the last to be rebooked? I don't want to give United any more of my business, but for as bad as they treat me, at least they get me to where I'm going...
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