Well, you raise several different points so let's handle them one by one. First of all, sorry to hear that you ran into travel touble. You were not alone. It happened to tens of thosuands of others due to the snow. 1) 'Within moments of the flight being cancelled, it was removed from the system like it never existed. I call the customer service number to get rebooked and they say, how can you be rebooked when you weren't even on a flight!:" Southwest automatically rebooks people whose flights are cancelled. The computer system does it automatically . I'd guess that you called before the computer got to you. 2)"After a round of discussion it was discovered that yes indeed I had a valid ticket. Then they say, well we can't get you on another flights for 2 days. First off, I don't even think that is legal - airlines have to allow you an opportunity to get back home even if it involves another airline." Well that isn't exacty true. Airlines that have interline agreements with other airlines may rebook on other carriers. American just announced it would not do so for any travelers who booked "cheap fares". Southwest does not have any interline agrements. There is no law that says airlines have to rebook passengers on other carriers, and Southwest does not have the capability to do so. 3)"I had already done some homework and offered, what if I can get to St. Louis and fly out of there. That was rejected at first, but finally agreed to. So I bought train tickets to St. Louis. Then, I find out that SWA indeed added another flight the next morning after all to make up for all of the cancellations. I call to get on it instead of St. Louis and was told "no, we already 'accommodated you' by allowing St. Louis, we cannot offer rebooking out of Kansas City." In the event of a cancellation, Southwest tries to automatically rebook you. You said the next flight would be 2 days out. My guess is that is where the company put you. The company allows you ONE FREE CHANGE from what the company tries to give you. CHANGS AFTER HE FIRST FREE ONE incur the normal charges for changing a reservation. You change to a St. Lous departure was your one free change. Your attempt to change it back to Kansas City was a second change. In short the company did what it says it will do. I guess if I had been you, I would have asked to discuss witha supervisor. You may want to discuss with customer service to see whether or not some type of adjustment can be made. You may reach them via one of the methods listed on the top left of the contact us webpage. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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