Southwest Airlines Community

@SoCalFlyer97 wrote: @jihyocheon wrote: I left my iPad Pro with pencil on the airplane for a flight from LAX to DAL on Feb 23. So I wrote the lost report and I updated the report every day. That's because my iPad keeps moving. By the 'find my apple app' Fed 25, it was in DEN airport. Fed 26, was in Jeppesen Terminal. Fed 27, also was in Jeppesen Terminal(Southwest Airlines Baggage Service) So I thought that Southwest would send me an email. But it moved to Memphis International Airport on Feb 29. Finally, now it is in Highlands Medical Center...   I also called the service center, but they told me to just write a report and hung up.   My report number is 2001833.   Hi! Looks like your location tracker is doing its job!   This forum is customer-to-customer and unfortunately, any updates to your claim cannot be provided here. I assume you already filed the Lost and Found Report as you were provided with the Report Number.   To follow up with Southwest, go here: https://support.southwest.com/helpcenter/s/article/I-lost-a-carryon-item-during-my-travel Click on "Lost and Found Report", "I Left Items on the Plane", "Manage My Report".   From the login portal, verify your last name with your Report Number. Verify that you're not a robot and it should take you to the portal where you can follow up with your claim.  From there, I would provide the staff that your location tracker is reporting that it has been traced to the hospital which signals that somebody may have taken it or mis-claimed it from the airport lost and found.   I would also get a hold of the Highlands Medical Center security and report that you have lost property from a flight that has been traced to the hospital. They may be able to help you directly with this. Hopefully it is currently at the Hospital Lost and Found now. Give this a try.   There is still a chance - the "Aero Services" company that processes all of the Southwest (and other airlines?) lost items is in Scottsboro, AL.   The GPS signal may be off a little bit.   You can try this, I don't know if it is current. Leave a message, they don't pick up: 256-999-0980   You'll need to describe the item hopefully including serial number, date you saw it show up there, and any distinctive case or stickers that may be on it.           ... View more

@kcallstate wrote: My wife is set as my companion passholder.  We plan to travel several times in the next few months.  Can I reserve her companion pass flights on all of these flights I've booked in advance for do I need to wait until the first flights are completed before adding her to my future already reserved flights?  I am not changing the person, I just need to know if I can reserve multiple future flights for the same companion.  Thanks in advance! TL: DR: You can book them all now.   The complication is only if you change the companion to someone else, that would have to wait until your wife had completed all of her trips as you can't change the companion if they have any active bookings.   You could change back to your wife, and again anyone who was the subsequent companion would have to complete their trips before making the switch back.   Go ahead and lock them in! The only other complication is that if you need to change the ticket, you'll need to either call or else cancel the companion while you make changes and then add the companion back to the new ticket.                 ... View more

@kanzz wrote: Thank you for your reply.  I see the dimensions of the overhead bag - 10" x 16" x 24" - but no dimensions for the Personal Items. Am I missing something?  "Goes under your seat" or actually the seat in front of you.   https://support.southwest.com/helpcenter/s/article/carryon-baggage-policy - some examples are listed here but basically they are expecting a backpack, purse, messenger bag, etc.     ... View more

@chambee33 wrote: We are traveling as a group under the same reservation and have 4 adults and two children under 13.  My wife and I have TSA precheck, my son and daughter in law do not, nor do their children.  Will Southwest issue boarding passes with Precheck for all traveling together? No, each person has to be vetted with their own PreCheck interview, etc. Even kids of PreCheck members don't get it printed on their pass, although they can use the line if they are 12 or under.   You may be able to bring the kids through with you but they are intended to go through with a parent or guardian which could be considered to be the grandparents. However if they ask where the parents are and the kids point over to the regular line they may have to join mom and dad there.         ... View more

@IsabellaL1225 wrote: I will be traveling with my husband and two young sons, age 2.5 and 1 year. Both of them will need to have car seats checked and I will need to check one pack and play along with one bag. Since I will have 2 car seats and a pack and play being checked with my bag, how much extra would I have to pay? Also, would we be able to do family boarding? Is that something we have to put extra on our tickets? We don’t fly often, so I am 100% lost. Thank you!  No extra, each kid can have two baby gear items checked in addition to you and your husband's free two items each.   For family boarding just be at the gate a little early so you can line up near the gate, they will invite you to board as if you were position "A61" but don't stand in the regular A line, stand off to the side. It will be the area the pre-boarders congregated before they boarded earlier.         ... View more