04-13-2019
11:39 AM
1 Love
Sweet! Having just completed a trip with many babies onboard the flights, I'd love to see additional information available for families. So many cried during takeoff and landing, and parents seem not to understand what is happening. I would love to see parents offering a bottle during those times so babies can equalize ear pressure instead of having to deal with the discomfort.
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04-12-2019
04:23 PM
@abw92656 (and anyone else with similar thoughts/experiences) are you able to send your feedback to the Southwest Customer Relations team? Most of us here are other customers so it might take a while for your comment to get noticed with someone from Southwest. Twitter (@Southwestair), phone (1-855-234-4654) and email are all options (email contact method is included as an option here). Thanks!
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04-12-2019
10:57 AM
04-12-2019
10:57 AM
@elijahbrantley, thank you for sharing this article!
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This link should help you get it squared away. @billmullin
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04-11-2019
10:56 AM
3 Loves
Unfortunately, no. Those bonus points do not count toward A List status. They are not "tier qualifying points." Additional detail from SW's site: Tier qualifying points are earned from revenue flights booked through Southwest Airlines® or through the use of the Rapid Rewards® Priority or Premier Credit Cards (1,500 tier qualifying points for every $10,000 in eligible net purchases on that card, up to 15,000 tier qualifying points per year). In other words, with the exception of the bonus points you can recieve from ongoing spend on your SW card, TQPs are earned by flying paid flights only.
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Duplicate post: https://www.southwestaircommunity.com/t5/Travel-Inspiration/Stuck-in-ORF-all-the-time/td-p/89722
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04-08-2019
03:58 PM
04-08-2019
03:58 PM
The same thing happened to me. I signed up for the 40,000 point promotion and I only ever received 10,000. I called Chase and they said there was nothing they could do. I can’t believe a company would treat their customers like this. I will never do business with Chase again! Southwest should look into this.
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04-08-2019
02:42 PM
1 Love
@vbkelly56 sorry to hear you had had a long hold last night. I believe the reason the hold times were so long had to due with the weather in Texas lots of flight delays and cancellations on top of the MAX 8 cancellations which means lots of phone calls. Hope you got through and we’re able to get things changed Blake
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04-06-2019
11:24 AM
04-06-2019
11:24 AM
Not true. Im sure in this case that she did not magically get healed in flight like the pre-board fakers. Those that genuinly need to preboard because of visible or not visible conditions are not the problem. Those faking it to preboard are.
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@tygur90 wrote: Exactly. I canceled mine via the iphone app. Not sure why hers didn't get canceled at the same time. I'll have to give them a call... App questions we do have a resource on the inside @GloriaL ...
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04-04-2019
12:26 PM
@dwaynec74 wrote: Naaaww, Dave. I was just curious. It seems to be generally reasonable then, the main complaints on the community are due to extreme events such as weather that affects a broad swath of the country (and which there is not reimbursement other than re-booking) and mechanical problems affecting aircraft availability. The problem is for the busiest routes or people that re-accomodate last, the availability may be low resulting in longer delays for a rescheduled flight.
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04-03-2019
09:49 AM
04-03-2019
09:49 AM
@WilDog wrote: Thank you! Hoping it doesn't take 21 days! Issuing card, maybe. Processing, we've heard much shorter on this community. The functionality should be active online much faster than 21 days typically. Pro-tip: since you have to wait to change the companion until the current companion has completed their travel, it may be beneficial to reserve a ticket for your husband using points now. Then when CP is changed and updated, cancel points (returned to your account) and book companion. If the flight is sold out by that time, you can call to have the swap made simultaneously.
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You might also reference a similar conversation here.
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03-30-2019
12:35 AM
03-30-2019
12:35 AM
One trick I have found to always be successful is to say thank you often, audibly and sincerely. In my early travels I would always try to get free mixed drinks by being especially nice. My success rate was over 80%. Today I have more coupons than I can use. On a full flight of 143 passengers, I have observed that 80% are ambivalent regarding the floght crew, 10% are in a bad mood or just plain mean and 10% or less are appreciative and show it to the crew. Calling them by name, saying thank you every chance you get and acknowledging they have a tough customer base will in my estimation yield more water than you could drink from Cancun to Houston. Happy flying everyone. It works!
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@Jwalsh3rd wrote: On a Houston to Dallas flight I had an aisle seat (A1 boarding pass) on a full flight. I had a not so gentlemen sit next to me and the width of his well-exercised shoulders, hips, legs and arms were such that I was unable to keep my aisle side shoulder inside the armrest, so I was bumped a number of times. I asked if he could uncross his arms and put his legs closer together. I was threatened that if I did not shut up I would be sitting in the aisle. Are you saying the middle seat passenger threatened you? That is not acceptable to the airline or the FAA. If it had been me, I would have left my seat to have a private conversation with the FA at the front of the plane. In all likelihood, the middel seat passenger would have, at the very least, been chastised by the FA, or at the very most, been removed from the plane.
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03-27-2019
12:02 PM
One benefit that early boarders (through benefits either earned or purchased) have is the ample availability of overhead bin space. I have observed that on some full flights, the bins fill up and a half dozen or more people have to check their roller bag luggage. The luggage does get checked to your final destination, but if I am headed to Love Field, that can add twenty plus minutes to getting out of the airport.
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@crystalaky518 Happy to help! It’ll be a breeze!
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03-25-2019
01:33 PM
03-25-2019
01:33 PM
@kjcrutch any chance you are able to share your boarding experience?
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LUV the article, and the post!
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I believe LAS is domestic only for Southwest flights, so that should be fine. The only minor hiccup that you may encounter is that Southwest has been very busy at LAS, and now has gates in two concourses, both in "Terminal 1". The bulk of the gates are in the C-concourse, and they have also taken over one pod (or two pods?) of the old school concourses, B. As part of the expansion a walkway was added between the two, easily walkable end-to-end at a liesurely pace in 20 minutes, without going through security. If you had visited the airport five years ago, you would have had to exit security to go between C and B, but now there is a walkway in the air-side. The only downside is that you don't want to be caught by surprise at the last minute if you didn't realize you had a B gate depature while you were hanging out at the food court in C gates or vice versa. There are Starbucks in both concourses, and a large food court at the end of C gates. Not as much action that I've been able to see in the B gates, these are the older style round gate areas with less room for amenity. There's a people mover in C gates - don't necessarily take this, it is not much of a short-cut to the B gates, it will go past the walkway where you'll have to walk almost as far backtracking as you would have had to walk directly anyway. Maybe it saves a minute or two from the far end, but be careful not to accidentally exit security when you get off the tram. If you are in C gates you don't need it either. https://www.mccarran.com/Maps
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03-21-2019
10:46 AM
Sorry that you are having travel troubles. Southwest didn't buy Max8s knowing they were going to be grounded. Neither did other airlines across the world that bought the other 314 that were flying when the grounding occurred. To imply that the airline is responsible for a grounding that it could not predict is a bit disingenuous. It's a difficult situation for everyone concerned. If you were on a Max8 flight that was cancelled Southwest automatically scheduled you for the next available flight. SInce the airline cannot snap it's fingers and have a plane miraculously appear, that rescheduling might not be as convenient as you would like, but it;s the best the airline could do. There really is nothing else that the airline can do.
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@elijahbrantley wrote: I love that there is now a captive portal that pops up when you connect to SouthwestWiFi that directs you to the onboard entertainment and connectivity options pages! In the past, you had to navigate to southwestwifi.com in the browser; that was fine, but non-frequent flyers often do not know that step. The new pop up makes it simpler to get connected. Happy browsing! If you are in that situation on other networks and can't figure out how to provide acknowledgement or credentials, put in the URL 1.1.1.1 and it will bring you to the portal for whatever security/paywall/free access is provided.
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03-19-2019
09:24 PM
2 Loves
The answers to @bec102896 ?s with provide context for us to help, but when you sign in to your RR accnt, you can book a ticket for anyone. Once you choose the flight options, it will fill in your name as the flyer; you will simply need to change that info to your grandchildren’s info before you finalize the purchase.
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03-18-2019
10:54 PM
1 Love
@169907802 wrote: I booked a roundtrip and paid with personal funds. Rather than cancel entire flight and rebook separately, I edited the return flight to another destination. That leg of the trip is a business trip. I need an itemized invoice for that leg of the trip to be reimbursed from my employer. How can I get an itemized invoice for one leg of a trip? For next time, call to have the flight changed to only keep the first leg, and receive travel funds for the remaining balance - then use the travel funds towards the reimbursed leg of the trip to automatically get itemized flights. Or better yet, always book one-ways!
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03-18-2019
05:38 PM
3 Loves
Per Chase’s site: Please allow up to 8 weeks after each new cardmember's approval for bonus points to post to your account. Your bonus will appear on your statement as "Refer-A-Friend bonus."
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Depending on when you search, there are still direct flights available. Airlines do change their routes over time based on focus areas, demand, seasonality, etc. It may be that this is a seasonal route. Keep in mind that Southwest does offer many unique benefits. Although everyone has different needs, it may be worth a connection for the benefits of flexibility and that famous Southwest service. And for some, that may not be true. Either way, happy travels, and keep an eye out. You never know when that direct flight might come back. 🙂
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You could. Or, you could go ahead and book your trip out and then wait and book your return trip as a separate reservation. The way SW prices their tickets, there is no negative impact to ticketing your trip separately. If the trip out is a good price, I would grab it now. You always have the flexibility to change it later.
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