We always fly Southwest whenever possible and I very much appreciate all the hard work of the people of Southwest. BUT - when booking a work trip for several staff members I ran into a problem. I was able to book my first associate at a really good sale rate, but when I went to book another associate and my own airfare the "wanna get away" web rate had changed (almost doubled!) This change occured over the course of 10 minutes. As part of my employment, we have to use a particular online travel agent and I initially thought THEY were the problem, but I was quite disappointed to find out it was Southwest (maybe a program in the computer system to recognize travel agent software) that jacked the rates up. I try to be a good steward of our travel funds and I could have waited to see if the rate drops back down to the original rate I found, but I needed to move forward with this and other plans. I am extrememly disappointed that Southwest conducts this rate changing business especially at the drop of a hat in the middle of the day. Free enterprise. Supply and demand. But jeez - you've published a price - let is stand for the entire day.
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