10-26-2016
12:04 PM
Purchased two tickets in Aug to Montego Bay for period Jan 2-9, 2017 and had to cancel trip DUE TO HEALTH , Wife had two surgeries and I one since then. Found out monies are held in trust for one year and it will cost an additional 200 to rebook flight in jAN 2, 2018 due to making an extension from Aug 2017 to Jan 2018. Seems SWA should have an exception to the rules for these type problems as whne dealing with two different bookings makes our cost as much as regular fare rates.
... View more
