Listen up! Southwest Airlines is giving Customers a reason to pack their headphones! Starting today, Southwest introduces Beats Music as the newest onboard offering on the Southwest Entertainment Portal on WiFi-enabled aircraft.
Beats Music is providing a uniquely curated music experience, giving Customers an opportunity to listen to wide-ranging music programming in pop, rock, country, and other genres to hear fresh new artists and the hottest songs, which are handpicked by Beats Music expert curators.
Not sure what to listen to, but feel like Jet-Setting with your BFF to Pop? The Sentence offers a continuous playlist just for you, customized by your response to four questions about location, activity, surroundings, and musical preference.
The Sentence playlist onboard Southwest Airlines
We launched the new service today with an unveiling of the official Beats Music-decaled Boeing 737-700 aircraft! A special playlist was made to help celebrate, and that playlist is coming to life today as artists from the playlist will perform live at 35,000 feet on select Southwest flights!
Southwest Airlines unveiled its newest specialty plane to celebrate a partnership with Beats Music on Monday, Nov. 3, 2014. / Stephen M. Keller, 2014
The official Beats Music aircraft is planned to depart from Dallas Love Field to Chicago-Midway on flight 732 with Cobra Starship onboard. Customers on this flight will get a Southwest Airlines VIP backstage pass to the most elevated live concert they’ve ever experienced, with an opportunity to meet and receive autographs from the band. Southwest Airlines also is celebrating with Customers on Flight 1527 with Elephant Revival, flying from Portland to Denver.
Beats Music is a music subscription service that combines expert curation with the best technology, so you get music that’s right for you every time. Customers can stream a selection of Beats Music playlists through the Southwest entertainment portal, which is powered by Global Eagle Entertainment Inc.
So next time you board a Southwest Airlines WiFi-enabled aircraft, be sure to pack those headphones so you don’t miss a beat at 35,000 feet!
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Had purchased EarlyBird check in last week for a Mon flight (#2051) from Phoenix to Las Vegas that was cancelled and was relegated to the C group on another flight. Was told by the SWA rep rebooking me that the $10 would automatically be refunded to my credit card. Of course, it was not and I was just informed by someone with an attitude named Dawn at customer relations that it is not automatically refunded and that a call is necessary. She reluctantly refunded my $10 after skeptically stating that it had been used according to her records.
Just a heads up, that if you are on a cancelled flight and are unable to use the EarlyBird boarding pass you paid for, you must call for a refund.
Seems like the once customer service friendly culture at Southwest has all but disappeared. Very sad. I had been a big advocate since the 1980's...
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