Just wanted to add to the stock of experiences in the hopes that I can help someone avoid the unpleasant experience I had with one of the car rental companies you can make reservations with through Southwest.com, namely, Payless Car Rental. I like the convenience of booking a rental car through the Southwest site and I chose Payless for my trip because it was the cheapest rate for the three days I would be in Tampa. Two things you should know about though: 1) First, the location for Payless is not at the Tampa airport but off site and you have to take a shuttle to get there. There is no indication that this is so when making a reservation. 2) Payless added an optional service to my contract that I did not request and then charged me for it. This was an extra $21. I have found quite a few online complaints about Payless adding services that have not been requested. I have requested a refund. I would not myself ever rent a car from Payless again, and if you do, I can only urge you to be very careful that you are not being overcharged, and to realize that the location might not be at the airport.
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