I had a way worse experience here in Houston at Hobby Airport. When I got to the curb, the bus was almost full and I had a few calls to make, so I figured I would get the next bus to come around. I finished up on my phone and waited, and waited, and waited. I called the local number listed for the rental car office after 30 minutes of waiting. I was told that they were on the way. 15 minutes later I called back, no answer, tried 3 times, no answer. Called southwest and asked them to intervene. Was told I could get another company for about double the price of what I was paying. Hung up and called the local office again, no answer. Called the Payless customer service number and asked them to intervene. I was told by the CSR that bus was 5 minutes away. Asked him to stay on the line for 5 minutes until it arrived. He would not. Eventually, after I tried to keep him on the line until the bus arrived, he hung up. About 5 minutes after this, the bus came. Upon arrival to the office, it was a S@#T Hole gravel parking lot, cars all over in no order, employees flipping through piles of keys looking for a car for the customers at the counter. I was here for an additional 40 minutes to get my car. All total, 2 hours to rent a car. Today I returned the car $6 more than the Southwest quote. The guy at the counter had no idea why and said that this is the total with no explanation when I showed him the quote.
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