Southwest Airlines Community

hello, I was recently on a Southwest flight and the person sitting next to me paid for drinks using Southwest drink coupons. I asked how he got them and he said he received them in the mail. Of course it reminded me immediately of this almost 2 year old post.    I wanted to update.  I first obtained A-a list status in January 2016 and have obtained A-List in 2017,18,19 and now 2020.    Still have never received any drink coupons from Southwest    If u read all of this post u will see the solutions I was provided. I contacted customer service via email and phone calls. I invested many hours in Emails and Phone calls over a 3 day period.    Results were that the problem was fixed and I would receive drink coupons in 4-6 weeks   Great except it’s 2 years later and I still have never received any drink coupons.    Of course SW will probably say I never followed up. They would be right. But I thought after receiving email and verbal guarantee that the issue is fixed. Which obviously is still not the case. Investing more time than it took me to write this post would be stupid and accomplish nothing.    However I and my company continue to be loyal to SW due to the low cost and ease of travel. Not the  customer service I received on this issue   ... View more

I had over 20 flights in 2017 and 17 flights in 2018. So I’m sure I meet their requirements.    The he thing is that they shouldn’t advertise free drink coupons if they never give them out. Even after you spend an hour on the phone with customer service and was told “I’m personally going to take care of this so bear with me until I get it all straightened out” ... View more