@Jsmetanko wrote: hello, I was recently on a Southwest flight and the person sitting next to me paid for drinks using Southwest drink coupons. I asked how he got them and he said he received them in the mail. Of course it reminded me immediately of this almost 2 year old post. I wanted to update. I first obtained A-a list status in January 2016 and have obtained A-List in 2017,18,19 and now 2020. Still have never received any drink coupons from Southwest If u read all of this post u will see the solutions I was provided. I contacted customer service via email and phone calls. I invested many hours in Emails and Phone calls over a 3 day period. Results were that the problem was fixed and I would receive drink coupons in 4-6 weeks Great except it’s 2 years later and I still have never received any drink coupons. Of course SW will probably say I never followed up. They would be right. But I thought after receiving email and verbal guarantee that the issue is fixed. Which obviously is still not the case. Investing more time than it took me to write this post would be stupid and accomplish nothing. However I and my company continue to be loyal to SW due to the low cost and ease of travel. Not the customer service I received on this issue You mention speaking to Customer Service, did you try calling the A-List number? I suspect they'll be able to better help you. Alternately, I'd suggest you reach out to Customer Relations -- they are greatly empowered to get to the bottom of the issue and reach a resolution. You can reach them via the number below, or via Twitter. Customer Relations 1-855-234-4654
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