My 4 year old and I flew out of Houston on flight 3564 yesterday. He was getting tired, so I asked the customer service people at the desk to help me upgrade my boarding assignment. My son had A29 and I had C49 due to tickets being booked separetely, mine was through work. The customer service people said that if I paid $40, both my son and I could board with A5, so I acepted and paid. At the gate the lady said my 4 year old couldn't board and asked that he went back to A29. She really sent a 4 year old to stand in line by himself. After I said that no to her non-sense request, she said go talk to the customer service desk and insinuated that I was trying to cheat the system. She has no common sense, compassion and lacks professionalism. She seemed like the people who have never been in a position of power in their lives and this was her chance to. I feel sorry for her, but frustrated that Southwest have employees at the same location giving contradicting information. The customer service desk people said that she should've let me board and sent me back to the line. I missed all A boarding and was the first person to board with the family group. Needless to say, I feel scammed and robbed of my $40 and now I had an even more tired child to deal with on the plane, thanks to Southwest rudest customer service. Never again! And I am posting this in every baord to warn parents of your poor customer service I experienced. If I would've been told to pay for my son, I would have. Now I want my $40 refunded!
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