I had the same experience with Payless in Orlando the first week of December 2016. They added an unnamed optional charge to my Agreement without my knowledge or verbal consent. I did not notice when I signed the rental Agreement. I only discovered it when I returned the car and got the final invoice that was $42 too high. I was told at the rental counter I would have to go through corporate for an adjustment. I got blown off by Payless corporate for a refund since I signed the Agreement. I believe Payless is unethical and will never rent from them again. Buyer beware!
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