01-27-2017
05:39 PM
01-27-2017
05:39 PM
On "refundable tickets," be aware of a recent change that can effectively make refundable = non-refundable. In an astonishing policy change, if you make any changes to a "refundable" ticket itinerary, you'll lose the ability to cancel for refund at any later point. Any itinerary change will force that ticket to become non-refundable, generating only travel funds upon cancellation, with the same restrictions and expiration as a WGA fare. Going forward, never change any itinerary that includes a "refundable" fare -- always cancel that itinerary and request a refund, then rebook the new itinerary. Yes, this means that your money will be tied up by Southwest until the refund is issued (sometimes many weeks later) but that's the only way to ensure you won't lose refundability. This is a hugely negative change, stealthly made without much notice, and will likely trap many unsuspecting customers. 😞
... View more