Hi @PaulRisberg,
@LindseyD's role as a Moderator is to keep the Community a productive environment for all Members, but please keep in mind that the Southwest Community is first and foremost a peer-to-peer community, not a direct customer support channel. Anyone needing direct support would need to contact Southwest via Phone, Email, Letter, Facebook, or Twitter. You can find more information in our Terms of Use and User Guidelines.
I hope this clears things up!
Ashley Mainz
Southwest Airlines Community Manager
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