01-10-2017
07:26 AM
I wouldn't consider this "solved" because I never was given a way to purchase qualified tier points before the end of the year that allowed me to maintain my A-List status. Maybe call it "expired" or "deferred to someone who can't help".......
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I am in agreement to most of the posts concerning that email error. RR member for many, many years, A lister for a few years and short 2 flights this year. I was willing to pay the crazy price for qualified tiered points but the Southwest site was down and out on the day I tried to make the extra point purchase. After it was restored the link to purchase the points was still visible but lead to an error page; then the link disappeared all together. Fastforward to my congratulatory email and the short period I was so happy to be a dedicated Southwest customer- I thought my inquiry had been addressed with some goodwill. "Ooops! Not so, we made an error." Might well had said- "We are now just like any other airline. Please understand that we no longer value loyal customers and will do our best to find ways to remind you to just shut up and give us your money." With my inquiry unanswered, fewer flight options for my destinations and prices not being any different than the other guys 2017 will be the year I make my travel arrangements based solely on price.
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12-29-2016
10:19 AM
When checking in for a flight using the Southwest website on December 19th I saw on my status page that I could purchase qualified tier points to allow me to continue with my A+ status in 2017. I check with my accounting department and got the OK on December 20th but could not log on to the website or app due to a system outage. Checking now- the option is not showing. Where/how can I purchase qualified tier points to continue my A+ status before the end of the year?
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