By greener grass do you mean better prices, more routes and times to choose from and better reward policies - so far the grass is sweet and green 😉
... View more
01-20-2017
06:48 AM
01-20-2017
06:48 AM
I was so please to learn today that many forum posts including my own concerning the Erroneous A-List and Companion Pass E-Mail issue were resolved by SWA. So now all of the existing discussions related to this topic are closed and no more replies or discussion allowed. Well, now that this is behind us we can move on. So in the spirit of moving on, I canceled my SWA Visa cards and booked my new flights on other airlines (I was reminded how many places you can fly to directly at lower fares than SWA). Final though for SWA – you are not as good as you think you are or were in the past. Your loyalty program was what kept a lot of us hanging on with you -- me anyway. Yes, you made a mistake and mistakes happen, but this one was timely as it reminded me (perhaps others) that we have many choices when we fly and often lower rates and more convenient flights are available elsewhere. I guess this has a happy ending after all.
... View more
Oh did I mention, RR member for 15 years - Never flew on another airline unless it was a destination not served by SW - now that's pretty loyal.
... View more
01-04-2017
02:44 PM
Just reminds me that their rewards program is not a loyalty program - no loyalty on their part. Actually this gives me reason to look at other programs and I find that other airlines have better destinations, policies and rewards programs. This error - and their insincerity in responding – much less honoring it – is the end of 15 years as a loyal member.
... View more
I was elated to get e-mails from Southwest stating that I continued my A-List and Companion pass status for 2017. I thought I was a bit shy in points this year but figured that Southwest recognized my loyalty - two SW credit cards, frequent trips using points and length of RR membership. Turns out that the e-mails were sent in error. I learned this from SW customer service who offered an insincere “oh sorry” apology. I realize errors happen – the insincerity however leaves me thinking that loyalty is one way. The curious thing about rewards programs is that you can earned enough points to travel but of course if you don’t pay $$ you don’t earn towards RR rewards – yes I know this is how all rewards programs work, but this hardly qualifies as a loyalty program. So, since loyalty is not the objective and I am back to square one it’s time to start earning rewards from an airline that goes more places I want to go. Thank you Southwest for reminding me that loyalty is not the objective of the RR program and that I should join a rewards program that offers better rewards.
... View more
