01-05-2017
03:22 PM
01-05-2017
03:22 PM
Hi @dhalpin,
Thank you for bringing your question to the Southwest Community - we're happy to have you here (and onboard).
In order to provide a top-notch WiFi experience for our Customers, we do prohibit access to certain high-bandwidth applications and websites, including ones that use VoIP (Voice-over IP), such as FaceTime.
I hope this clarification is helpful, and I'm sorry if the information, when you first received it, was devoid of the warmth and friendliness for which we're usually known.
We look forward to seeing you onboard again soon and encourage you to take advantage of the other benefits of WiFi service - texting, games, surfing the Internet, etc!
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