So I believe that I was one flight short of the A-list. I should have made it, but in mid December SW cancelled my flight from DEN to MDW, stranding me at DEN for about 7 hours. Then I got on another SW flight leaving late in the evening. After spending 1.5 hours waiting for deicing, then 20 minutes deicing, the flight was cancelled right when we were on the runway to take off. Then we had to wait over an hour to even find a gate to deplane. It was a horrible experience. Then SW could not rebook me for two days, and I had to get home to a Christmas party we were hosting, so I had to fly another airline. So I received the A list congratulatory email, and thought SW was appreciative of my agony. So I know the false email was an accident, and technology can be problemmatic, but from a customer loyalty perspective it was a disaster. A company as saavy as SW needs to think of a creative way to fix this problem. I'm not sure how many false emails were sent out, but I think anyone close to reaching A-list status should receive it. It does not cost SW a penny! Or a least find a reasonable incentive for customers to achieve A-list for 2017. SW needs to do something more than apologize, which really is a meaningless gesture. Loyality is important! For example American gives me Platinum status for flying over 2 million miles over time, United does not. So now I don't fly United unless I'm absolutely desperate. Living in Chicago, I have alot of choices so the dollars to loyal airlines really add up, especially since I frequently book the entire family for trips. Hope SW can do something soon as I am making alot of travel plans for the year.
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