Not sure if this is a general advisory to other forum members or a complaint (probably both) but recently I had a extremely negative experience with a purchase of a SouthWest.com gift card. I'd recommend give cash or buy a store bought gift card cause SouthWest's experience is lacking to be kind. On 1/2/2017 - I purchased a $xxx.xx gift card on their website. Site indicates gift cards should be received within 12 hours. 1/3/2017 - I didn't receive the card within 12 hours, so I called the 855-234-4654 (option 4) customer relations number who stated they were having issues getting them out because of the new year so it would be resolved within 2 business days. 1/5/2017 - Nothing. I placed a second call, where another rep stated they needed another 2 days and to call back on 1/7/2017 if I did not receive a resolution. 1/7/2017 - Nothing. I placed a third call where I was told now to wait until 1/10/2017 for a resolution. If none is to receive to comically call back a fourth time. 1/7/2017 - I receive a forwarded e-mail of the gift card I purchased on 10/16/2016, completely unrelated to the card I purchased on 1/2/2017. Unbelieveable. For what its worth, I am / was a Southwest advocate with their respective credit card(s) and did place majority of my personal travel until I decided last year to divert it to Alaska due to general service challenges. Come on guys, please help a customer out.
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