05-19-2021
06:56 PM
05-19-2021
06:56 PM
@hgm wrote: pet reservations... require call That s what the website says..However it costs you almost nothing to contact customer relations to see if it will waive the phone call requirement. You'll never know if you don't ask. You can reach Customer Relations by: Phone: (855) 234-4654 Twitter: @SouthwestAir Facebook: @SouthwestAir Email here.
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01-06-2018
06:41 AM
01-06-2018
06:41 AM
Good morning SWA, I was well aware of the SWA companion pass coupled with the Marriott flight & hotel packages which would allow redeeming Marriott points for 7 nights @ a Marriott property & so many SWA points. Earning 110,000 or more points would qualify for a Companion Pass. Obviously SWA modified the T&C's early last year as evidenced on this string but it appears a "selective" communication went out to RR customers informing them that the program was being modified but RR members had until 3/31/17 to take action to obtain a companion pass. My disappoint is that it appears SWA did not make a general annoucement on this change because if they had I would have acted upon it. I actually called the SWA RR phone line earlier this week (on 1/2/18) and spoke to a representaive and asked them a direct question about the Marriott/SWA program and he confirmed to me (verbally) that if I transferred 270,000 Marriott points I would obtain 120,000 SWA RR points and I would qualify for a CP for calendar 2018 & 2019. Obviously some of your reps are not up to speed on all of the nuances to these programs. As a loyal long time SWA flyer and SWA council participant I am making this request. Because I was not made aware of these changes to the program & SWA this past week informed me that my actions would result in a Companion Pass I am requesting I qualify for a Companion Pass for calendar 2018 (I will not request 2019) as anyone who took action early last year would have gotten '17 & '18 which would have included me if I had known about this previous impending change. Thank you in advance for any consideration on this matter.
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