03-18-2020
03:31 PM
1 Love
@dow44 The WIFi login page where Members put in their credentials is secure so their information could not have been pulled from inflight. Typically these situations occur when someone gains access to a Rapid Rewards Member's login credentials and successfully authenticate with the correct username or password.
We appreciate your suggestion. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out to our official Customer Service channels via the options in the link below. Thank you.
Submitting a Suggestion and/or Complaint
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06-21-2017
06:53 PM
@patgies,
We have several questions that Representatives must ask to positively ID a Rapid Rewards Member before any adjustments can be made to an account. We take the Safety of our Customers very seriously, and the same goes for their privacy.
If there's a Customer Service issue that we can assist you with, please reach out to us via one of the channels listed here.
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02-03-2017
09:57 PM
Hi @patgies,
Great question, thanks for posting in the forum! Funds can only be used toward the purchase of a plane ticket. They cannot be used toward a car rental or hotel booking.
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