That message is a bit confusing. It's sent to the person who booked the flights, but what it's saying is that someone else on the itinerary is missing out in getting points. Points only go to the person flying -- not the person who paid. Since your RR number is on your reservation, you're all set. But you'll need to set up accounts for the other travelers so that they can earn their own points. Once you do so, you can call and have their RR numbers added to the reservation. Hope this helps!
... View more