11-08-2018
08:12 AM
11-08-2018
08:12 AM
@surflesssoul wrote: I just had a similar problem/issue and results... Neither I, nor their customer service rep, could check-in to my flight (<20hrs from departure) b/c of an error message indicating online check-in isn't available; try again and/or call cust svs. Cust Svs saw that on my reservation there were several copies for entries for my DOB and KTN/TSA#; after removing them extra copies and rebooking the flight they were able to check me in w/ a C boarding. They said that since there were so many copies it must not have processed my RR# for automatic check-in. So I asked them to look at another flight two weeks out that I booked directly from their online site, and was informed that yes, there are several copies of my DOB and TSA#, etc... and so they cleaned up that reservation too. What happened to you is very confusing, and I don't recall anyone else experiencing your problem.. I don't know multiple entires for DOB and KTN could be in one reservation. My understanding is that the system retrieves that information once when a reservtion is booked, and whatever is in your travelerr profile is used. There's not a way to input multiple DOBs and KTNs in your profile. I guess at this point I'd suggest that you review the information in your profile to veryify accuracy. Log on to your Southwest account click on my account within my preferences click on personal verify your personal information
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