02-19-2017
05:17 PM
02-19-2017
05:17 PM
Yes, we get the emails about the dates...but that is the only time we have been made aware of the "policy"! I'm wicked disappointed I used a nexpiring $20 flight credit in Feb 2017 on a $294 flight, then had to move to a day earlier and paid about $80 more. Then we decided to head to San Antonio for a night. Changed the flight ($384) to a flight that cost $140ish and the $236 credit now expires May 2017, 2 months later because I used the $20 credit. I will never be able to use that...I fly Southwest all the time and can't believe this is how it works.
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