I totally understand and appreciate the reasoning behind retiring the printed schedules, with the cost savings and opportunity to help our environment. I think Southwest already has its fares at the lowest possible rates for their customers, so I fully understand looking for other ways to cut costs in this economic environment. That's just good business!
I wonder if it's possible to update the online version more frequently and, therefore, keep it more up-to-date than the printed schedules were for our customers. I had a couple of occasions where the printed flights I selected were no longer available due to scheduling changes. Also, I hope customers will have access to the online version at the airport -- perhaps at SWA kiosks or Customer Service desks.
SWA NANA
Cheryl Hamill
GRAB YOUR BAGS! IT'S ON!
No better time to join our Rapid Rewards Program and take advantage of the benefits flying Business Select!
Check it out at http://www.southwest.com
... View more