02-26-2017
11:29 AM
I booked a flight On Aug 4, 2016 for Nov. 2016. When booking the flight, I applied $51 in travel funds, $60 in gift cards and the rest was paid for by credit card. When I look at my travel funds for this trip, it states they expire March 8th. Now I know the applied $51 travel funds should expire on March 8th, but I am being told the whole credit expires because when booking it took on the earliest expiration date. The rest of my credit should expire Aug. 4th, one year from booking, to be fair to customers. I have been in a situation before where my applied travel funds expired, but the rest of my credit didn't expire until 1 year from purchase. Everything I read states that you have one year from purchase to use the credit. Nowhere have I seen that the WHOLE purchase takes on the expiration of the applied funds. If I am missing it in writing, can you please show me where to find it? Additionally, this should be stated at the time of cancellation. If this is the policy, this is NOT customer friendly, which I thought SWA was all about. I am not trying to get anything other than what I am rightfully entitled too, which is 1 year of time from purchse date to use travel funds.
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