03-07-2017
11:58 AM
There is a lot of confusion regarding Southwest Airlines' pet policy. The pet FAQs says that vaccination paperwork of any kind is not required. However, two separate calls to customer service contradict that policy. One call resulted in an answer that it has to be on 8x 11 letterhead. The other said a script was sufficient. So, I have three different answers. Which one is right?
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