04-05-2017
01:46 PM
1 Love
Hi @jonbornstein:
While TSA PreCheck is not guaranteed 100% of the time, even with a KTN, there are a couple of things you can check to ensure that the system is working as designed.
1) Make sure the name on your reservation exactly matches the name associated with your KTN.
2) Ensure your KTN is in your reservation whether you book online or with an Agent.
3)If your KTN is stored in your Rapid Rewards account, make sure you're logged in when you book your next flight.
If all else fails, a Southwest Agent can help verify your KTN is in your reservation when you arrive at the airport prior to going through the Security Checkpoint.
-KaylaR
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