03-13-2017
10:26 AM
This is the worst telephone customer service! I love to fly SW but this is horrible. On hold 1 1/2 hours without getting a human on Sunday and now 35 minutes, so far, on Monday, w/o human contact. And all I'm trying to do is cancel a flight due to a death in the family -- and the online cancellation will not work. So I am waiting hours for the opportunity to cancel a flight. Terrible!
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