03-26-2017
09:28 AM
I continue to have this problem and when I called today for my next flight, the SWA rep worked with the help desk and added my KTN. They indicated that my corporate travel agent (AMEX) was transmitting my first and middle name combined, so that both names appeared as my first name. I will remove my middle name from my AMEX profile to see if this works. Fingers crossed.
... View more