Southwest Airlines Community

Hi Val,   I want to take this opportunity to cite for the highest commendation a SWA employee who went well beyond the call of duty to assist me in a difficult situation.  His name his Isaish Williams and he works in gate customer service at the Sacramento International Airport (SMF).   On December 16th, while going through security prefatory to a 7:30 PM flight to SeaTac to spend the Christmas holiday with my family, the left lens of my glasses popped out of the frame due to the loosened screw that secures the same.  Having monovision correction, the loss of vision through that lens turned the world into a melted neopolitan ice cream-like blur.  Stumbling my way through the concourse, I stopped at every store inquiring without much hope as to whether per chance they had an optimetric, miniscule flathead screwdriver required to resecure the lens to the frame.  Of course, no one did, not even the vendor selling eyeglasses.  Making my way toward the gate assignment for my flight, I thought, "Perhaps tools kept onboard an aircraft would include a micro screwdriver."  I didn't hold out much hope that it would, but desperate situations militate desperate hopes.   Sequeing over to the customer service desk, there I lamented to Isaiah my woeful tale.  He sadly informed me that no such tool was available, especially one so infinitesimally small.  But then he paused and intoned, "Wait, I have an idea."  Opening a drawer behind the counter, he retrieved a stapler, probably the only quasi "tool" to be found at such a location.   Opening the stapler, he broke off four coapted stables from the load, straigntened one end and "voila," fashoned an improvised allen wrench-like micro flat head screwdriver!    Isaiaih and I worked together assiduously, I holding the frame ends tightly together as Isaiah managed to turn the head of this miniscule screw degree by degree into its housing on the frame. Tortuous and surgically precise coordination between us ensued for the next ten minutes and then, "Eureka," the lens was securely fastened into the frame. I looked at Isaiah and exclaimed, "You are my hero today, I can see clearly again!"   SWA is lucky to have a guy like Isaiah on staff. He is the very quintessential paragon of excellance in customer service...friendly, helpful, accommodating, bright, and innovative. Of course, I am nominating him for the lifetime "Angus Macgyver" award which I am certain he will win hands down.     SWA fan forever, James Grauer  ... View more

I cannot believe that Southwest would cancel the Kansas City to Tulsa flight segment. As a loyal Southwest Rapid Rewards member who flys across the country every week this is disapointing. I will be looking to other airlines for my flights instead of Southwest. ... View more

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Thanks to everyone for commenting on this issue. The topic spurred a lively discussion. No new issues have been raised for the past day or so, and the comments have devolved into personal issues between commenters, so this is a good time to close the discussion. The Blog Team ... View more

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