03-27-2017
10:54 AM
So Southwest.com had a system gliche which caused me not to be able to access my unusued travel funds in the amount $28.01. I have spoken to SEVERAL representatives and the only answer I get is that I have to wait approximately 30 days to receive an email voucher from customer relations. This is really not fair to the travel because it was SOUTHWEST'S who goofed and now I have to suffer because of there goof up. I'm trying to travel now and can't use my OWN money. It's being held by SOUTHWEST!!!! And when I call customer relations there is hold time of 26 or more minutes.....THIS ABSOLUTELY SUCKS! I need to rethink who I travel with these days. Sure I get to bring on two bags for free but heck....now it seems like I'm paying for them because my travel funds have not been given back to me....not to mention the travel funds that I had to forfeit because I was traveling 1 day after the expiration!!!!
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