03-29-2017
08:14 AM
03-29-2017
08:14 AM
Thank you for the information - this helps a lot! I'll call Customer Relations and follow up.
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03-28-2017
11:00 PM
03-28-2017
11:00 PM
I have three upcoming trips, all visible in my account. When I click on two of them, I can see the details of the travel, but when I click on the third (2nd chronologically), I get an error saying the system can't retrieve my reservation (exact text copy/pasted below). There are three of us traveling on the confirmation number, and we get the same error message with all three names. The travel was booked on the web site. Is this a known issue, or do I need to contact someone to resolve? If this continues, we won't be able to check in for our flights. Oops! This form has the following errors We were unable to retrieve your reservation from our database. Verify the following: The confirmation number is entered correctly. The passenger name on the reservation is entered correctly. The reservation was purchased online via southwest.com or swabiz.com or mobile.southwest.com or Southwest Vacations. Purchases made through Southwest Groups, Southwest ticket counters, or other Travel Agencies cannot be accessed on southwest.com.
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